حسّان الخوري

As part of the Assets Department in Marseille, France, I am currently serving as a Project Manager for BI and Data Transformation in Beirut:
• Lead BI projects using Agile and traditional frameworks, delivering projects on time with a 90% success rate in meeting business objectives.
• Apply in-depth BI expertise, implementing data models (Star Schema, Aggregated tables) and ETL processes to optimize data warehousing, impacting
decision-making for 4+ departments.
• Drive efficient development and deployment through CI/CD (DevOps) principles, while utilizing SQL and object-oriented programming languages.
• Oversee development and troubleshooting of Qlik Sense Dashboards and DataMart, supporting over 6 business units and mentoring 4 junior and
senior developers.
• Foster cross-functional collaboration, improving process efficiency by 20%, while ensuring compliance with data governance and enhancing IT skills
across teams.

Atthe Beirut Digital Hub with CMA CGM, I worked as a Business Intelligence Engineer and Analyst in the Assets department, focusing on data
transformation and insights using tools like Qlik Sense. My responsibilities included:
• BI Data Integration: Ensuring data integrity and managing connections to Qlik Sense, while troubleshooting issues across various environments.
• Data Governance: Upholding data security, privacy, and compliance standards.
• Data Analysis: Conducting in-depth analysis to understand data sources and figures.
• Documentation: Recording data models and flows using Atlassian Confluence.
• Qlik Sense Dashboard Development: Creating and updating dashboards and collaborating with stakeholders to meet their needs.
• DataMart Development: Developing DataMarts using DevOps techniques and integrating them with Qlik Sense dashboards.

As a senior technical consultant, I reported to
the EVP of Global Professional Services and Support (GPSSS) with the following responsibilities:
• Led business and technical support for global clients, managing core banking system maintenance and resolving complex issues, improving
client satisfaction by 20%.
• Developed, debugged, and optimized Oracle database queries, PowerBuilder, and Java code, resulting in a 30% reduction in issu e resolution
time.
• Managing reporting tools using JasperSoft, while creating, maintaining, and troubleshooting both existing and new reports.
• Conducted data migration analysis, implemented core banking solutions at client sites, and tested proprietary software upgrad es, ensuring
95% system uptime during migrations.
• Spearheaded integration analysis for Swift, ACH clearing, and ATM systems, including the implementation of Swift Lite 2 and c learing process
modifications, improving transaction processing.

During my tenure at Africell Uganda Ltd, I supported senior consultants in billing troubleshooting and acted as a liaison among reporting,
mediation, billing, and customer service.
• Improved billing accuracy by 25% through enhanced verification processes and resolved billing issues using Oracle SQL and PL/SQL for the BSCS
iX Release 2 system.
• Managed a billing system handling 100, 000+ CDRs monthly while supervising provisioning, quality assurance, and system consist ency.
• Created Power BI dashboards to track revenue and SIM churn metrics for the business support unit.
• Assisted in designing and implementing data warehouse solutions with Microsoft SSAS/SSIS, including cube creation, and led bi lling integration
projects.
• Reduced overdue payments by 40% through improved billing reminders and follow-ups, while managing SIM card stock, churn activities,
mediation processes, and CDR processing across system nodes.
• Monitored data clearing house activities, ensuring compliance with business rules.

As part of the IT department at NASCO France (a subdivision of NASCO Insurance Group), I was responsible for troubleshooting and maintaining the
companys systems and network.
• Troubleshooting & Maintenance: Successfully resolved an average of 50 system issues per month, reducing downtime by 30% and improving
system reliability.
• Oracle Forms & Reports Development: Developed and optimized Oracle Forms and Reports for the reinsurance brokerage field, enh ancing
reporting efficiency by 20%.
• In-House Software: Identified and fixed critical bugs in Oracle software, resulting in a 40% reduction in user-reported issues.
• Intranet Project: Led the development and launch of a new intranet project using Microsoft SharePoint, improving internal com munication
and workflow and resulting in a 50% increase in user adoption and engagement.

Served as a customer service representative in the commercial department, reporting directly to the team supervisor.
• Data Support: Provided technical support for postpaid and high-value prepaid subscribers, resolving an average of 90% of issues on the first
call, leading to a 20% improvement in customer satisfaction scores.
• BlackBerry Mobile Data Bundle Launch: Assisted in the commercial launch of the BlackBerry mobile data bundle, delivering tech nical support
to over 500 users within the first month, contributing to a significant increase in data plan subscriptions.