Documents Management Systems Manager
Al Rajhi Bank
Total years of experience :19 years, 5 Months
Al Rajhi Bank is one of the largest Islamic banks in the world with total assets of SR 307 billion (US$ 80 billion), a paid up capital of SR 16.25 billion (US$ 4.33 billion) and an employee base of over 9, 600 associates. With over 58 years of experience in banking and trading activities. With an established base in Riyadh, Saudi Arabia, Al Rajhi Bank has a vast network of over 500 branches, over 118 dedicated ladies branches, more than 4, 100 ATM's, 46, 000 POS terminals installed with merchants and the largest customer base of any bank in the Kingdom, in addition to 170 remittance centers across the kingdom. Al Rajhi Bank also has an international presence in Kuwait, Jordan, and Malaysia.
Responsibilities:
Manage the Document Management System (DMS) and the Enterprise Content Management (ECM) from both business and IT perspectives.
Conduct needed assessments to identify application requirements within different bank’s groups/departments and coordinate effectively with them to achieve shared objectives.
Develop documents management system features ex. user interface, access profiles and document workflow procedures.
Administer document and system access rights and revision control to ensure security of system and integrity of master documents.
Acts as a trusted advisor for business owners with respect to digital and physical document management and workflow as it is used in their business. And wearing multiple hats within different projects as PM project manager, BRM business relation manager and BA business analyst.
Work closely with teams of enterprise content management professionals in the design, creation, integration, implementation, delivery, application development, project management, business analysis, quality assurance and administration/maintenance of enterprise and departmental digital and physical document management, online forms, workflow, and case management applications and their respective integration components utilizing my relevant technical experience.
Is responsible for support of systems including incident management with arrangement with responsible IT teams, consultation, and defect fixes/enhancements
Arrange with third party vendors in terms of document management systems.
Assist at building checklists and criteria what being monitored by quality control team.
Is responsible for the planning, coordination, and success of the Document Management Program with multi parties: IT and business owners as well as archiving vendors.
Ensures the delivery of projects to implement, enhance, upgrade and decommission digital document management and workflow services.
Coaches direct reports on administrative policies and procedures, priorities, digital and physical document management development.
Participate with business owners and regulatory teams to review applied controls and to eliminate the possibility of error, meeting Saudi Arabian Monetary Authority’s regulations (SAMA) and bank direction, improving efficiency in operations and increasing reliability and integrity.
Conduct needed analysis/gap analysis, risk assessment and impact analysis with related teams in order to mitigate any potential risk that may happen because of any change.
Projects:
Digital Archiving - Enterprise Content Management (ECM)
Documents Management System
Know Your Customer (KYC)
Physical Records Management System
Correspondence Management System
Dec 2014 - Nov 2015 Infas ME, Cairo, Egypt
Senior ECM Lead Consultant
Infas ME - EMC Partner - Member of Win Group holding, is an IT Dubai-based company founded in 1997. The company offers a wide range of ECM solutions and Document Management Services based on leading technology providers. The company currently employs over 500 employees, and operates in UAE, Oman, KSA, Kuwait, Qatar, Jordan, Egypt, and North Africa.
Responsibilities:
Responsible for project's deadline, preparing, reviewing and conducting technical feasibility for project and products.
Prepare task lists, assign tasks to team members, and monitor daily, weekly and monthly progress.
Maintain project full picture to manage stories integration.
Take delivery oriented decisions to push the delivery progress.
Highlight risks and propose mitigation actions and plans.
Create alternate plans for module completions with higher management.
Provide support in integration and implementation of project.
Responsible for providing problem solving and decision making for development on projects.
Communicate with technical and non-technical groups on a regular basis as part of project to provide technical and consultative support on solutions opportunities.
Participate as needed in pre-sales demos, qualifications and delivery of technical architectural design, strategies and plans for engagements; work on signal work stream within broader project.
Conduct End-User training for staff and management to ensure a smooth installation process and minimize post-installation support requirements.
Hand working in installing, supporting and developing ECM Documentum solutions.
Projects:
Zajel Correspondence Management System
Developed product automate and facilitate all incoming, outgoing and internal paperwork movement. It provides the central repository that stores paperwork data and attached scanned images and provides a flexible method of moving papers within an organization or across different organizations.
Technology: Documentum 7.x, xCP 2.x and Captiva 7.x
DU - Emirates Integrated Telecommunications Company
Supporting Documentum products
Technology: Documentum 6.5 SP2, xCP 1.0 and Captiva 6.5
Fotopia Capturing Solution Integration with Documentum xCP and D2
xCP and D2 Implementation, configuration and integration with Fotopia (custom capture/viewer solution)
Technology: Documentum D2, Documentum xCP 7.x
EMAAR, The Economic City - a Tadawul listed company is a real estate development and management company. With its vision to develop world-class integrated lifestyle projects, the primary focus of this company has been the planning and development of King Abdullah Economic City.
Responsibilities:
Managing, consulting, administrating, and developing Documentum products at EEC.
Working as a systems administrator installing, configuring, and maintaining Documentum suite (Documentum 6.7 SP2, WebTop, DA, Taskspace, BRAVA, xPlore, Records Management, My Documentum Bundle, and Captiva IA & eInput)
Responsible for Documentum performance tuning, and BCP for high availability environment.
Addressing upcoming needs for upgrades.
Working on troubleshooting issues reported into the help desk, provided regular on-call production support requiring quick response and coordination leading to problem resolution/escalation to 3rd level.
Participated in writing and updating knowledge based articles and troubleshooting documents. Assessed changes for risk to production systems and assures quality, security and compliance requirements are met.
Managing a large team in multi-region co-ordination across Onsite/Off-shore team activities to ensure that the alignment between the teams.
Communicate with technical and non-technical groups on a regular basis as part of project support.
Conduct End-User training for staff and management to ensure a smooth installation process and minimize post-installation support requirements.
Building integration with Oracle eBusiness Suite ERP.
Developing Taskspace xCP form components.
Designing business processes.
Building BAM dashboards.
DQL and API scripting.
Retention policies applying.
Ensure backlog scanning process.
Projects:
EDMS and Backlog
Electronic Document Management System Implementation and Backlog Operations.
Technology: Documentum 6.7 SP2, WebTop, DA, Taskspace, Brava Viewer 7, xPlore 1.3, Records Management, My Documentum Bundle, Office Connector, SharePoint Connector and Captiva 6.5 IA & eInput
Invoices Management System
Invoice management system involves the handling of incoming invoices (OPEX & CAPEX) from arrival to post. Invoices have many variations and types. In general, invoices are grouped into two different types first one are invoices associated with a purchase order and the other one do not have purchase order. Moreover, there's integration with ERP system.
Technology: Documentum 6.7 SP2, Taskspace 6.7 SP2 and Oracle e-Business Suite
eForms
Automate organization forms and processes.
Technology: Documentum 6.7 SP2, WebTop 6.7 SP2
The CMA is a government organization applying full financial, legal, and administrative independence and has direct links with the Prime Minister.
Responsibilities:
•Design, develop, test and implement ECM solutions based on business requirements.
•Design and configure Documentum and SharePoint/Oracle integration.
•Assist in the development and implementation of high-availability, business continuity, and disaster recovery strategies for Documentum environments.
•Analyze business processes and recommend approaches.
•Maintain, troubleshoot, optimize and enhance Documentum.
•Configure and administer the Documentum tools.
•Provide solution designs based on strategic direction and business needs.
•Produce technical documentation in accordance with SDLC guidelines.
•Perform proof of concept design and testing for new application integration initiatives to the operational environment.
•Communicate with technical and non-technical groups on a regular basis as part of project support.
Conduct End-User training for staff and management to ensure a smooth installation process and minimize post-installation support requirements.
Projects:
•Correspondence Management System CMS
Managing accurate, consistent and effective correspondence between all CMA departments as well as providing functionalities to improve the process as annotating whether comments or barcode.
Technology: Microsoft SharePoint 2010 and Documentum 6.7 SP1
•MFOD
Mutual Funds Obligation and Disclosure system helps Fund Managers submit their disclosure thru online system and behind that we automated CMA employees works to facilitate and accelerate the business processes, also integrate such system with the legacy CMA business applications as well as ERP system.
Technology: Microsoft SharePoint 2010, Documentum 6.7 SP1 and Oracle e-Business Suite
•Enforcement
The system developed to help CMA to achieve their goal to protect investors from unfair and unsound practices such as fraud, deceit, manipulation, insider trading, disclosure violations and carrying out securities business without license to achieve fairness, efficiency and transparency in securities transactions
Technology: Microsoft SharePoint 2010 and Documentum 6.7 SP1
•Authorization
Integrated system that automates the full cycle from authorizing the brokerage company AP till defining the registered persons RP, covering the functionality of front, middle and back office as well as external users requests handling.
Technology: Microsoft SharePoint 2007 and Documentum 6.5 SP2
•Market Supervision
Market Supervision System is responsible for monitoring the trade and primarily deals in securities, it's used electronic communication channels gathering the information from external parties to be processed and consolidated at CMA backend system.
Technology: Microsoft SharePoint 2007 and Documentum 6.5 SP2
•Legal Affairs
Capturing documents for archiving then applying specific permission set as per metadata.
Technology: Documentum 6.7 SP1
•ICMS Integration with Call Center Department
Investor complaints management system integration with call center department enable external user managing their complaints thru IVR system and at the end reflecting back office actions.
Technology: Oracle Forms 10g, Oracle DB 10g and Java
•Documentum platform upgrade from 6.5 sp2 to 6.7 sp1
Maintain and enhance services as upgrading the platforms, doing fully evaluating for the systems and functional testing to overcome the obstacles we face during upgrade.
Technology: Documentum 6.7 sp1
AOT is a one-stop shop IT services company, serving the Kingdom of Saudi Arabia market and GCC since 2003, headquartered in Riyadh, offering IT consulting, IT infrastructure management, IT security solutions, enterprise application solutions, system integration as well as outsourcing to help companies harness IT to drive operational cost efficiency as well as business growth.
Responsibilities:
Involved in the requirement gathering, analysis, support, maintenance, development and implementation of critical systems.
Providing advice, support and practical assistance to customer users, and act as a first line support for day to day production issues.
Logging and processing support issues whilst ensuring a high level of customer service.
Remote administration and management of customer premises equipment.
Using remote control software tools to provide fault resolution and diagnosis.
Document and maintain supporting policies and procedures.
Backup and disaster recovery plans.
Train and supervise other support engineering staff.
Projects:
Oracle e-Business Suit Integration with Documentum for Bank Saudi France BSF
Developing integration layer between Oracle e-Business Suite and Documentum.
Technology: Oracle Forms 6i, Oracle DB 10g, Documentum 6
FinOne for Al Nayifat Installment Company
FinOne application has reputation at market in the field of loan management, automate the full cycle from loan request starting from inquiry from other parties as SIMAH and doing predefined feasibility study results, installments scheduling and following up, settlement.
Technology: Oracle Forms 10g, Oracle DB 10g and Java
TradeNet
TradeNet is an order management system OMS. The system enables financial institutions to efficiently provide their clients with investment products and services. The system is an engine that links investors, brokers and markets with each other. Customers submit requests to trade financial products via financial institution outlets, phone or electronic link. The system displays all available products for trading with their market prices as requests are prepared.
Technology: Oracle Forms 6i, Oracle DB 10g and Java
Capital Market’s Professional Services
Providing professional service for brokerage companies, hosting, application and infrastructure supporting, business continuity practices, high availability and disaster recovery. Working is such position as first line support acting as SDM, managing customer requirements and translating to executive activities to be achieved.
Technology: Java, Oracle DB 10g, Oracle Forms 6i and 10g, Oracle AS 10g, Weblogic, Firewall, Unix, Windows
TEA provides you with turnkey solutions running from strategic planning, complex environment and multi-vendor solutions design to final implementation with overall project management capabilities.
Responsibilities:
Responsible for database design and development and Application Tuning.
Producing and updating relevant documentation.
Meeting clients face to face and on site to ascertain requirements.
Develop software according to agreed design policies regarding secure coding and standards.
Usability, software quality and future maintenance.
Participate in pre-sales activities and preparing RFPs.
Projects:
BIMS
Brokerage Information Management System is an application used by account managers to manage their clients' orders and follow them up. It gives the account managers the ability to view their clients' position (cash, margin, stocks ...etc.), statement, invoices, executions, orders, fees, attributes …… etc. It also gives them the ability to print their customers' invoices, positions and statements or send it to them by email. The system is integrated with Mist WS and uses it as its market watch. Traders (or brokers) are optionally using the system to approve account managers' orders to be sent to the market.
Technology: Microsoft C#, Oracle Forms 6i and Oracle DB 10g
ROR for Commercial International Bank CIB
Reuter Orders Routing integration with Egypt stock exchange by intermediate level solution implemented by fix4.2 protocol to route orders from and to local or foreign clients between local and global markets.
Technology: Microsoft C#, Oracle Forms 6i and Oracle DB 10g
FIX
Financial Information Exchange Protocol solution carrying trading orders.
Technology: Microsoft C#, Oracle Forms 6i and Oracle DB 10g
OMS integration with GL for Belton Financial Company
Integrating with Gateway London providing financial services.
Technology: Microsoft C#, Oracle Forms 6i and Oracle DB 10g
Virtual Trading for Naeem Holdings Investments
Trading simulator feeding real prices and developed execution engine simulating matching process.
Technology: Microsoft C#, Oracle Forms 6i and Oracle DB 10g
New Soft is a software professional services organization. Offers Portals, Business Intelligence, Enterprise Application Integration, and Application Development.
Responsibilities:
Defining and generating screen formats and report designs.
Building and customizing Oracle forms and reports.
Providing suitably tested fixes to defects within the sanctioned delivery process.
Projects:
ERP
Developed enterprise resource planning system.
Technology: Oracle Forms 10g and Oracle DB 10g
SCC is Mansoura University authorized training and testing centre.
DOT NET Developer and Trainee.
Projects:
Learn about programing techniques and methodologies.
Developing and designing interactional websites.
Project Grade: Excellent Graduation Project: Business App Based on Wireless Network Simulation Provide connection between traders in separate locations by wireless techniques for the purpose of communication by essentials of security, Interacting with business and marketing rules especially in stocks management.