General Manager Steigenberger Resort ACHTI
Steigenberger
Total years of experience :31 years, 10 Months
•Compilation of the budget formy sphere of responsibility, proposes to my supervisor.
•Establishment of the marketing Plan including the Action Plan (mid and long term) in co-ordination with the relevant Department Heads and Regional Sales & Marketing.
•Financial expenditure, contracts and agreements according to MHR guidelines.
•Constant awareness of the general market trends (local, domestic, international) and the activities of competitors.
•Up-keeping and improvement of contacts to our business partners.
•Co-ordination of hotel’s marketing activities to be in line with area activities of Regional Sales & Marketing.
•Implementation of adequate control tools to monitor the commercial situation in all aspects, daily, weekly, monthly and year to date.
Personnel / Leadership
•Management, control and supervision over all departments and staff of the hotel.
•Personnel development within the hotel, quality and quantity of executive staff, fluctuation and turnover, satisfaction and level of training.
•Sees to effective personality development by way of:
•Personal development scheme
•Filing of executive positions
•Employee care
•Employee qualification (yearly performance evaluation; Mgt. Portfolio)
•Promotion and motivation of subordinate employees to ensure optimum performance.
Ensuring a high standard of skills and know-how on a professional (training) level.
Management
•Management and supervision in particular of technical matters (systems and maintenance).
•Promotes and encourages contacts within my establishment, collaboration and coherence with my colleagues, the staff units and other corp. offices.
•Represents the hotel and Movenpick towards the outside.
•Line responsibility for the hotel measure by organizational degree, maintenance in corp. business policies, management of guidelines and standards of Movenpick Hotels & Resorts.
•Formulation and implementation of the short and medium-term measures in my operation:
•Safeguarding of the MHR image/standard
•Efficient and effective application of personnel.
•Initiation and monitoring of corrective measures to ensure adherence to set financial budgets.
•Personal support of direct subordinates in their functional and operational tasks.
Food & Beverage
•Gastronomy image, local image of my F&B outlets and the catering to obtain and maintain the leader position in my region:
•Quality of image
•Profile within the market
•Professional appearance
•Supervision of adherence to our corporate gastronomic policies and quality standards according to both, the MHR and the Movenpick Corporation.
Regional / General
•Realization of divisional and regional strategy whenever decisions of long term nature are involved.
•Establishes the comment to the monthly financial report according to requirements.
•I am familiar with all related company documentation and especially with the relevant Operational Standards Manual for my field of responsibility.
•Product responsibility:
•Exemplifying and carrying on the Movenpick philosophy
•Upholding of all standards
•Maintenance of materials values, renewal and care of premises, furnishing and fitting, machines, assets and FF&E inventory.
Special tasks and responsibilities are agreed on and set forth annually in the quality and quantity objectives (in particular: commercial efficiency and personnel development / promotion of executive staff).
Special
Co-ordination Press Releases, PR Activities, Advertisements, etc. through
Movenpick Hotel and Resort
Al Bidaa Kuwait
Mövenpick Hotel Cairo- Heliopolis
J.W. Marriott -Cairo
Travel Industry Sales
428 Room, opening
•Negotiates and contracts series/FIT/wholesales rates as directed by director of sales and marketing, with determined guidelines without exception.
•Continuously communicates the benefits of the hotel to the customer.
•Prospects new business through phone solicitation, outside sales calls, customer visits to the hotel, trade shows, sales blitzes, direct mail, newspaper/journal research and other customer interaction or research.
•Develops marketing intelligence: new product ideas, competition activities, new customer trends and performance.
•Spends 80% of time in face-to-face customer interaction outside/inside of the hotel.
•Sells the benefits of the EBC/and event management.
•Strives to meet measurable targets and goals, as assigned for individual and team and hotel budgets
244 Room
•Implements all sales action plans related to marketing as outlined in the Marketing Plan.
•Plans sales trips, under the direct approval of Director of Marketing/Director of Sales, to major marketing areas, calling accounts within their specific marketing area. Reports to the Director of Marketing/Director of Sales on potential markets needing coverage.
•Provides feedback to the Director of Marketing/Director of Sales on changing market conditions, including trends in the competition, as a result of direct sales solicitation, telephone and direct mail, in his/her market areas. Arranges FAM/Site inspection trips to hotels by major clients and accompanies clients.
•Disseminates sales related information to other departments as appropriate.
•Maintains a high level of exposure in the hotel in major market areas through direct sales solicitation; telephone contacts, and written communications.
•Establishes and maintains effective employee relations.
•Performs related duties and special projects as assigned
588 Room, opening
•Handled over 150 Travel agents
•Achieved and increased the budgeted hotel’s travel market share
•Increased revenues by 10%
•Participated in the planning of the hotel’s annual marketing plan
•Participated in numerous Focus Groups to implement relationship marketing.
•Executed several successful business trips in various destinations
Travel Segment (10 Hotels)
•Handling 120 - 130 account / travel agents (key accounts & key prospects).
•Visiting (sales calls) all the handled accounts on regular basis, entertaining the top clients as well as keeping good contacts with key decision makers in all accounts.
•Responsible for generating business, maximizing revenue out of these accounts to achieve and exceed the hotels budgets as well as the tour/It segment targets.
•Replacing the sales manager during his/her absence
for the Corporate Segment (10 Hotels)
•Handling 130 - 150 corporate accounts (key accounts & key prospects).
•Visiting (sales calls) all the handled corporate accounts on regular basis, entertaining the top clients as well as keeping good contacts with key decision makers in all accounts.
•Responsible for generating business, maximizing revenue out of these accounts to achieve and exceed the hotels budgets as well as the tour/It segment targets.
•Completing and producing all needed reports and accounts profiles.
•Replacing the sales manager during his/her absence
Taba/Nuweiba/FayrouzSharm/Nile /Ramsis Hilton Hotels Egypt)
GSA promoted in 1993
to senior GSA
English School Heliopolis Thanaweya Amma