Hassan Katongole, Customer service

Hassan Katongole

Customer service

MAB FACILITIES MANAGEMENT L.L.C, Dubai, U.A.E.

Lieu
Émirats Arabes Unis - Sharjah
Éducation
Etudes secondaires ou équivalent, Grade 111 Teachers certificate
Expérience
15 years, 6 Mois

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Expériences professionnelles

Total des années d'expérience :15 years, 6 Mois

Customer service à MAB FACILITIES MANAGEMENT L.L.C, Dubai, U.A.E.
  • Émirats Arabes Unis - Sharjah
  • Je travaille ici depuis août 2009

• Record keeping related to documentation
• Attending to clients complains and handle them to the management.
• Updating the data in the main database.
• Issuing letters related to secretarial work
• Attending to clients calls
• Reporting to the manager.
• Verifying data
• Problem solving and troubleshooting.
• Monitor and control suspicious persons.

CUSTOMER SERVICE / SECURITY GUARD à MAB FACILITIES MANAGEMENT L.L.C
  • Émirats Arabes Unis - Sharjah
  • août 2009 à juin 2013

CUSTOMER SERVICE / SECURITY GUARD, MAB FACILITIES MANAGEMENT L.L.C, Dubai, U.A.E. Aug 09 - till present

CUSTOMER SERVICE REP à MTN Uganda Telecommunication
  • Uganda
  • février 2004 à septembre 2004

Responsibilities:
• Record keeping related to documentation
• Attending to clients complains and handle them to the management.
• Updating the data in the main database.
• Issuing letters related to secretarial work
• Attending to clients calls
• Reporting to the manager.
• Verifying data
• Problem solving and troubleshooting.
• Monitor and control suspicious persons.

Customer service à MTN Uganda Telecommunication
  • Uganda
  • février 2004 à septembre 2004

• Record keeping related to documentation
• Attending to clients complains and handle them to the management.
• Updating the data in the main database.
• Issuing letters related to secretarial work
• Attending to clients calls
• Reporting to the manager.
• Verifying data
• Problem solving and troubleshooting.
• Monitor and control suspicious persons.

Éducation

Etudes secondaires ou équivalent, Grade 111 Teachers certificate
  • à Kyambogo teachers university
  • juin 2009

Grade 111 Teachers certificate from Kyambogo University - Kampala Uganda.

Etudes secondaires ou équivalent, guidance
  • à Kyambogo University of teacher's education
  • janvier 2007

Kyambogo University of teacher's education, Certificate in guidance and 2006 - 2007 counseling services

Etudes secondaires ou équivalent,
  • à Sseke Secondary School, Uganda Ordinary Certificate of Education (U.C.E)
  • janvier 2003

Kyambogo University of teacher`s education, Certificate in guidance and counseling services 2006 - 2007 Kyambogo primary teacher`s University, Grade 111 primary teacher`s certificate 2005 – 2007 Sseke Secondary School, Uganda Ordinary Certificate of Education (U.C.E) 2000 -2003

Specialties & Skills

Customer Interactions
Customer Presentations
Service Operations
Customer Service
CLIENTS
CUSTOMER SERVICE
DOCUMENTATION
MANAGERIAL
DATABASE
MAINTAINING SALES
PROBLEM SOLVING
OPERATIONS

Langues

Souahéli
Moyen
Anglais
Expert
Arabe
Moyen

Adhésions

MAB FACILITIES MANAGEMENT L.L.C
  • Assistant security trainer
  • October 2013

Formation et Diplômes

Department of protective systems - Dubai Police (Certificat)
Date de la formation:
September 2009
Valide jusqu'à:
September 2012

Loisirs

  • foot baller, interested in reading novels,news papers surfing internet, making friends and research.