Operations Manager
E-Commerce
Total years of experience :8 years, 5 Months
Different Industries with Several responsibilities and tasks performed during my
whole tenure. With 3 years Hands on Experience in E commerce & Logistics I have delivered desired goals and
achieved targets at different departments.
Areas of Expertise
• E-commerce Fulfillment Center Warehouse Operations.
• Logistics Operations / Last Mile Delivery
• Inventory Controls and Management
• Team Management / Problem Solving
• Reports and Statistics generation
• Inventory Control & Other Reconciliation
• Monthly accruals & Closing Transaction Fixed assets management.
• Letter of Credit & Letter of Guarantee
Responsible for Three Projects of Fulfilment with different clients. Where holding 3 Million stocks of Multiple Product Profiles. Running operations 24-7and 365 days at around 30k sq/m warehouses. All 3 Projects are for Noon.com where two projects are for Al Futtaim logistics and one project belong to LSC itself from Noon.com.
• Focus on Customer Requirements.
• Use data to identify the variation in the process.
• Continually improving the process to eliminate the variation.
• Involve people from different levels of management and process.
• Be flexible and thorough:
•
• Manpower planning with respect to Forecasted numbers for each department shared by client. Which I measure through the current performances for each department. By adding 15% buffer.
• Prepared exact job description for each single position to doing more productive with less effort and waste.
• Determine the process to be improved, the high-level scope and the appropriate resources to involve
• Weekly meetings with all clients. Where present all week reports and show multiple comparisons to update progress graph.
• Daily sharing of P&L and Revenue generated in Operations to CEO and Finance for broader view of operations activities.
• Evaluate Operations leaders time to time for holding best Employee in the team.
• Running operations 24-7 and 365 days.
• Monitoring and well maintaining Inbound, Outbound, Inventory and client requirements.
• Cutting excessive cost by taking corrective actions in Operations structures.
• 70k Inbound Throughput daily Basis. Prepare and monitor day to day closing to avoid any supplier Dispute. TAT for Inbound we are taking here is 24-48 hours.
• 50k Outbound Throughput daily Basis. TAT for outbound we are maintaining here is 0-6 Hours.
• Feeding Old locations with New stocks for maximum space utilization.
• Keep Warehouses well categorized and well arranged.
• Communication with multiple vendors related to supply of manpower and solve any arising issues.
• Assisting CEO and Finance in preparation of month end reports.
• Reconsolidation of stock at one place for efficient operation.
• Fulfilling Operational requirements by scheduling, assigning employees and following upon results.
• Enhanced overall productivity and work quality by working closely with an integrated team to achieve all targets on time.
• Responsible for efficient and effective delivery of support services for management of Facility.
• Monitoring KPIs of different departments and sub-departments for maximize utilization of employees.
• Responsible to make sure that the operations are taking place while complying with the set SOPs & SLA.
• Maintaining Proof of delivery for all the In and Out transactions for Audit purpose.
• Making sure that all health and safety precautions are implemented and followed so that the facility is complying with QHSE.
JollyChic / Asbaq
Express
Logistics
Operations
Dammam KSA
• Involve people from different levels of management and process.
• Be flexible and thorough:
•
• Manpower planning with respect to Forecasted numbers for each department shared by client.
Which I measure through the current performances for each department. By adding 15% buffer.
• Prepared exact job description for each single position to doing more productive with less effort
and waste.
• Determine the process to be improved, the high-level scope and the appropriate resources to
involve
• Weekly meetings with all clients. Where present all week reports and show multiple comparisons
to update progress graph.
• Daily sharing of P&L and Revenue generated in Operations to CEO and Finance for broader view
of operations activities.
• Evaluate Operations leaders time to time for holding best Employee in the team.
• Running operations 24-7 and 365 days.
• Monitoring and well maintaining Inbound, Outbound, Inventory and client requirements.
• Cutting excessive cost by taking corrective actions in Operations structures.
• 70k Inbound Throughput daily Basis. Prepare and monitor day to day closing to avoid any supplier
Dispute. TAT for Inbound we are taking here is 24-48 hours.
• 50k Outbound Throughput daily Basis. TAT for outbound we are maintaining here is 0-6 Hours.
• Feeding Old locations with New stocks for maximum space utilization.
• Keep Warehouses well categorized and well arranged.
• Communication with multiple vendors related to supply of manpower and solve any arising issues.
• Assisting CEO and Finance in preparation of month end reports.
• Reconsolidation of stock at one place for efficient operation.
• Fulfilling Operational requirements by scheduling, assigning employees and following upon
results.
• Enhanced overall productivity and work quality by working closely with an integrated team to
achieve all targets on time.
• Responsible for efficient and effective delivery of support services for management of Facility.
• Monitoring KPIs of different departments and sub-departments for maximize utilization of
employees.
• Responsible to make sure that the operations are taking place while complying with the set SOPs
& SLA.
• Maintaining Proof of delivery for all the In and Out transactions for Audit purpose.
• Making sure that all health and safety precautions are implemented and followed so that the facility
is complying with QHSE
Responsible for Whole East Region in KSA. Where providing deliveries in 10 Cities. With effective management and Cost system. Taking care of all perspectives. Achieving highest percentage among other LSP’s who are serving same clients.
• Plan and monitor complete warehouse Operations in all cities.
• Ensure Middle mile and Last mile Deliveries on time.
• Maintain Customer Service level and highest successful delivery rate.
• Follow-up the Reverse Logistics and Maintain the inventory level.
• Find the Root-Cause behind Low delivery rate at City Level and execute effective Plan of Action.
• Lead the Whole Region Activities and assure the compliance of SOP’s and SLA’s.
• Enhanced overall productivity and work quality by worked closely with an integrated team and maintained warehouses Inventory accordingly.
Monitoring and maintaining current inventory levels. Overseeing all the activities in an organization
related to ordering, receiving, storing and distributing materials, equipment supplies and products.
Involved in several inventory control processes and help count, examine, move, order, and dispose of stock
as needed. Initiate actions to reconciling and replenish stock by processing Po’s and other paper work.
Handling Picking, Put-away and Events. Integrated with all Warehouse operations.
• Complete Picking Operational requirements by scheduling, assigning employees and following
upon results.
• Maintained departmental staff by recruiting, selecting, orienting and training employees.
• Ensure targeted quantity with quality agreed upon.
• Removal of Edible and Beauty Expired items as per FIFO method.
• Maintaining FMCG stock in cold storages and also High Value Digital & Electronics stock.
• Reconsolidation of stock at one place for efficient operation and better look of Warehouse storage.
• Removal of Unsalable, Seasonal and Dead items stock which further sold to Local customers.
• Preparing accurate records of Partial Damages and Total Damages which Marketing team sold to
Random customers.
Working with Umniah Contracting company as a Document &
JollChic Riyadh KSA
Fulfilment
Operations
Riyadh KSA
Document & Finance
Controller
Job Summary
• Responsible of Al Ahssa were managing 8 branches
• Taking care of all I.T Assets issue to Ministry of Social Affairs.
• Handling In & Out of new and Old Assets.
• Installing Routers and configuring network
• Networking support
• Installing all devices to the Computers i.e printers and scanners .
• Communicating with Top one and Medium Level Management.
• Maintaining & Extending Customer Support.
• Handling the Negotiations.
CV
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courses: Advance MS office
courses: Import and Export Documentation
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