SENIOR BUSINESS ANALYST
BLUETAG GROUP
مجموع سنوات الخبرة :14 years, 4 أشهر
Generate & achieve sales targets to collaborate with quarterly and annual budget
Prepare & deliver slide presentations and solution demonstrations of existing and new software products and solutions to clients
Identify new opportunities for sales drive that will lead to increased sales or business growth across various public and private sectors (Financial, Manufacturing, Education, Health, Oil and Gas etc.)
Monitor market trends and conduct periodic survey and analysis.
Liaise with respective Product teams to provide inputs where a customized solution design is required to meet the unique needs of the client
Request for pricing, issuing quotes, respond to client’s requests for information and supervise in RFQ/ bid/ tender documentation
Develop customer relationships and proactively leverage relationships to establish loyalty and cross sell products.
Identify new approaches and techniques to ensure the business development team is efficiently and effectively managed to deliver on the company’s sales targets, drive account growth and further penetration to meet and exceed targets
Improve product marketability and profitability by researching, identifying, and capitalizing on market opportunities.
Active engagement in the achievement of Goals & Objectives in line with the company’s visions relevant to responsibilities granted.
Implementation of Healthstations Health Managment information System at two major Hospitals in Kaduna State.
Coordinating project schedules, resources, equipment and information
Liaising with clients to identify and define project requirements, scope and objectives
Ensuring that clients’ needs are met as the project evolves
Prepare quality documentation and reports by collecting, analyzing and summarizing information and trends including failed processes, feedback's & corrective actions.
Achieve quality assurance operational objectives
Performs audits to establish accuracy and ensure adherence to departmental policies, procedures, and scoring methodology
Participate in call calibration sessions with all stakeholder to ensure consistency of call expectations across the management team
Update and manage the TQM database (call recordings, approved forms and templates, reports, etc.) on the share drive.
Prepare and deliver detail and summary reports to CEO, CCOM, Campaign Supervisors, and servicing management as requested
Participate in the process of developing and submitting policy and procedure changes as needed.
Provide day-to-day supervision to assigned team and overall department
Monitor daily, weekly and monthly performance and attendance
Review calls, conduct call monitoring & evaluation and deliver feedback to relevant persons
Accurately and thoroughly document performance issues
Effectively communicate expectations and objectives
Continually work to improve team, department and company performance
Maintain accurate employee documentation and recommend performance improvement plans as needed
Take ownership by submitting process improvement ideas to the management.
Perform other duties as assigned.
Oversee the Project Management Office and ensure smooth project delivery
Provide milestone report to all stakeholders
Training Design and Delivery
Work with management team to identify and evaluate new market, new target clients
Work with management team to develop and implement strategic on-boarding plan
Initiate and complete proposals and presentation for new business opportunities
To maintain an excellent client relationship with existing and potential client
Oversee call center quality assurance programs and ensure strict adherence to company/campaign policies and procedures
Ensure successful kick-off of pilot campaigns.
Map out training plans, design and develop training programs tailored to each campaign or general Company process and procedures
Conduct organization wide needs assessment and identify skills or knowledge gaps that need to be addressed
Design and prepare educational aids and materials
Assess instructional effectiveness and summarize evaluation reports determining the impact of training on employee skills and how it affects KPIs
Identify prospective business opportunities and monitor changes in industry trends.
Develop and coordinate innovative approaches to recruitment based on concepts and goals established by clients
Interface with representatives of educational institutions, business organizations and community groups to encourage participation, stimulate interest, and coordinate recruitment strategies
Analyze, evaluate, and report on the effectiveness of recruitment activities to college administrators
Develop and conduct in-service training for staff assigned to perform recruitment activities
Attend and participate in professional conferences and meetings concerned with recruitment.
Prepare recruiting budgets, monitor the expenditure of money for recruitment efforts, and maintain budget balances, records, and statements
Recruit, train, and supervise assigned staff
Contract procurement, negotiations and documentation of the terms of the contract and filing
Preparation of quotations and evaluation of bill of quantity as regards to the financial proceeding involve
Keeping and maintaining up to date progress report and giving necessary feedback to the C.E.O
Liaising and meeting with clients to discuss project reports and Alterations
Preparation and documentation of proposals and contract quotation within the context of project or contract scope following the customer's requirements
Answer customer inquiries with regard to product specifications, pricing, and payment methods.
Negotiate sales contracts, finalize sales agreements and ensures timely payment of receivables
Monitoring business growth through progress report creation and analysis and revising business strategies to keep a positively dynamic approach to compete favorably
Assist with development of company quality control program.
Assist company quality control program once implemented, regularly review and suggest improvements as necessary.
Ensure that products meet quality control requirements as set by the customer.
Inspection, Testing, Technical Support and Risk assessment.
Represented the Company in the 2008 GITEX exhibition in Dubai to promote Playnetics products.
Bachelor Business Administration May 2013 - May 2015 American College of Dubai, Dubai, U.A.E
High School Certificate September 2005 - June 2007 Al-Maarifa International (private) School, Sharjah, U.A.E