Bayt.com
Hassan Ahmed, Customer service coordinator

Hassan Ahmed

Customer service coordinator

Flydubai

Location
United Arab Emirates - Dubai
Education
Bachelor's degree, electronic engineering
Experience
11 years, 4 Months

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Work Experience

Total years of experience :11 years, 4 Months

Customer service coordinator at Flydubai
  • United Arab Emirates
  • My current job since October 2016

Non-voice customer service;
handling customers complaints, inquiries, troubleshooting and do investigation when required.
handling loyalty program queries

Customer Services Agent at Flydubai
  • United Arab Emirates - Dubai
  • My current job since September 2014
Customer Service Agent at Interglobe services and technologies
  • United Arab Emirates - Dubai
  • May 2014 to September 2014
Electronics Engineer at Abou Abied Electronics
  • Sudan - Khartoum
  • January 2013 to April 2014
Sales Agent at Bank of Khartoum
  • Sudan - Khartoum
  • February 2013 to June 2013

A Team player agent in electronic banking department
The answer to customers' questions
Convince target customers bythe possibilities and services of Bank

Education

Bachelor's degree, electronic engineering
  • at EL MASHREQ college for science and technology
  • December 2012

-honor degree

Specialties & Skills

Marketing
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PLC
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Electronic Communications
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Electronic Hardware
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Electronic Materials
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computer
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Ticketing reservation system (Radixx)
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CRM (Salesforce)
+Endorse 0
Microsoft Office
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Languages

English
Expert
Arabic
Expert

Training and Certifications

new connections and maintenance (Certificate)
Date Attended:
April 2013
Valid Until:
April 2013
programable logic controller PLC (Certificate)
Date Attended:
March 2013
Valid Until:
April 2013

Hobbies

  • Football
  • Reading