Service desk Section Head
Elsewedy Electric Industries
Total years of experience :9 years, 9 Months
➢ Design and administrate (Network - CCTV system) and improve the efficiency of current networks.
➢ Configuring and supporting LAN & WAN network devices including Servers, Routers, and switches, on
multiple vendors. (Cisco, FortiGate, HP, SonicWALL… etc.)
➢ Manage, configure, and daily maintain a data center with Domain Controller, Kaspersky Center Server, VPN, Core Switches, CCTV system, and computers.
➢ MRTG monitors network performance and ensures high availability and reliability daily.
➢ Developed a new evaluation and criteria based on the principles of (commitment to customers -
Achieving results - Taking initiative - work in teams).
➢ Manage and keep all updates for a live compliance inventory for accurate asset management.
➢ Backup, restore, and disaster recovery plans.
➢ Install and manage Fingerprint and deploy it with HRMS.
➢ Manage, configure, and daily maintain a data center with Domain Controller, Kaspersky Center Server,
VPN, Core Switches, CCTV systems, and computers.
➢ Monitor all network infrastructure components (i.e., Routers, Switchers, Firewall, etc.).
➢ Maintain servers (Remote office servers, Anti-virus - Print server - file share, etc.).
➢ Ensure the security of data, Backup, and network access.
➢ Installing, configuring, and troubleshooting Microsoft operating systems (Win 7 & 10) for users.
➢ Solve user's problems either by phone and/or remotely.
➢ Setting up new user accounts and profiles and dealing with password issues.
➢ Installing, configuring, and troubleshooting Microsoft Office programs and printers.
➢ Manage PC, and operating system, Troubleshoot hardware, software, LAN, and WAN.
➢ Installation of OSs.
➢ Installation and programming of alarm system (Paradox alarm system).
➢ Install and adjust CCTV systems, sound systems, and internet points (CAT6 and Optical Fiber).
Interacted with:
- Hikvision systems - Access control Barriers.
- Fingerprint machines. - IP phone (Grand-Stream)
➢ Manage PC operating system Troubleshoot hardware, software, LAN, and WAN.
➢ Install and adjust protection systems "CCTV, alarm systems (Heat Detectors and Magnetic contact),
and Access Control"
Interacted with:
- Access Control - CCTV systems.
- X-Ray and archway equipment. - Gate metal detector.
- Alarms systems. - Guard tour.
Web-based Recommendation system