Hassan Ramadan

مشرف اول مركز اتصالات at الشركة الكويتية للاغذية امريكانا

• Kuwait - Al Farawaniyah
• September 1999 to May 2018

CAREER HISTORY

CALL CENTER SENIOR SUPERVISOR - January 2009 - present
Employers name -Americana Kuwait
Responsible for training and supervising Call Center staff to ensure that productivity goals are achieved and deadlines met for the following franchises (KFC, Hardees, Tikka, sbarro, Baskin, Krispy, Samadiand FELFELA)

KEY SKILLS AND COMPETENCIES

 Ability to manage people and motivate others.
 Managing a team of market research specialists.
 Knowledge of disciplinary procedures up to and including employee termination.
 Proficient in Microsoft Office, Excel, Word, Power Point.
 Properly handling confidential information.
Personal
 Strong decision making ability.
 Willing to work changing shifts, weekends and holidays.
 Able to sit in front of and work on a computer screen for long periods of time

KEY SKILLS AND COMPETENCIES

 Ability to manage people and motivate others.
 Managing a team of market research specialists.
 Knowledge of disciplinary procedures up to and including employee termination.
 Proficient in Microsoft Office, Excel, Word, Power Point.
 Properly handling confidential information.
Personal
 Strong decision making ability.
 Willing to work changing shifts, weekends and holidays.
 Able to sit in front of and work on a computer screen for long periods of time