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Hassan Waqar Ahmed, Assistant  Manager Systems & Client Support

Hassan Waqar Ahmed

Assistant Manager Systems & Client Support·MedcareMSO

Pakistan

Bachelor's degree, Telecommunications

Work experience

Total years of experience: 13 years, 5 months

Assistant Manager Systems & Client Support

September 2023 - Present

MedcareMSO

Lahore, Pakistan

September 2023 - Present

• Manage and administer a hybrid datacenter environment consisting of HP/Dell servers and Dell EMC SCv3000 SAN storage, ensuring 99.9% uptime for critical billing operations.
• Architect and maintain VMware vSphere 7 environment, leveraging advanced features including vMotion, High Availability (HA), Distributed Resource Scheduler (DRS), and Fault Tolerance (FT).
• Deployed and secured self-hosted Ubuntu Linux Rocket chat and CentOS Passbolt servers to ensure end-to-end encryption and compliance with HIPAA regulations for sensitive patient data.
• Administer Microsoft 365 tenant, managing user identities, MFA, Conditional Access, Intune device policies, and Microsoft Endpoint Manager. Resolved complex mail flow issues, DLP policies, and retention strategies.
• Implemented Microsoft Purview Information Protection (Label Policies) to restrict access to sensitive financial and medical data.
• Manage Veeam Backup & Replication for virtual machines, file-level backups, and Office 365 (mailboxes, SharePoint sites). Configured cloud sync to Amazon S3 buckets for immutable, off-site backups.
• Proactively monitored client environments using RMM tools, reducing client downtime by over 30% through rapid ticket resolution and proactive patching.
• Deployed automated OS and application patching schedules via RMM, reducing security vulnerabilities by 40%.

Company industry:
Other Healthcare Services
Job role:
Information Technology

Senior Engineer - Server Management

February 2017 - September 2023

BOL Media Network

Lahore, Pakistan

February 2017 - September 2023

• Monitors all enterprise Windows and Linux Servers and proactively intervenes to solve problems before they impact users (ex. checks error logs, firmware upgradtion, monitors virtualization infrastructure).
• Administration of Dell 1000E Blade Servers.
• Manages all system & Databases/system data back-up and restore protocol.
• Configuration and Management of Veritas Netbackup 8.0 and Veeam 9.0 Solutions.
• Managing Servers and Data Storage from VMware vCenter platform.
• Responsible and management of EMC VMAX 10K, EMC VNX 5200, DELL EQLogic and HP MSA P2000 their space Management, Host connectivity, Configuration and troubleshooting.

PROJECT ACHIEVEMENTS

• Deployment of Microsoft SCCM.
• Deployment of Microsoft Sharepoint 2013.
• Installation of WOWZA Streaming Engine.
• Installtion of Sputnik Media Server.
• Implementation of Manage Engine Products ( AD Audit Plus, Exchange Reporter Plus and Event Log).

Company industry:
Media Production
Job role:
Information Technology

System Administrator

April 2013 - February 2017

Dr .Ziauddin Group of Hospitals & Universities

Karachi, Pakistan

April 2013 - February 2017

• Install new / rebuild existing servers and configure specified software packages such as operating
Systems, business applications and other office tools, and handle relevant troubleshooting.
• Management of Active Directory user accounts and access controls.
• Managing Linux based Oracle Printing DB problems.
• Installation and Configuration of Mikrotik Proxy Server for Internet access.
• Administering Microsoft Exchange Server 2010.
• Configure HP Proliant 380 G8 Servers for PACS & and Oracle Test Server.
• Planning and deployment of VMware & ESXi platform for critical services ( Proxy, ADC & PDC).
• Providing IT applications support (Oracle, Forms Run Time, Lispro & ATI) to all internal users of
hospital in a timely and efficient manner.
• Manage and ensure high quality of Support service will be provided to 500+ End Users.

Company industry:
Medical Hospital
Job role:
Information Technology

BSS Engineer

June 2012 - July 2012

Startek International, Karachi

Karachi, Pakistan

June 2012 - July 2012

BSS Engineer (At Telenor Vega Swap Project) Jun 2012 - Jul 2012
Startek International Limited - Karachi, Pakistan.
• Supervision of 4 teams and completed RF Survey of 41 sites in 1 month.
• Responsible for verification and submission of Radio Access Network (RAN) reports to ZTE.
• Estimate and provide information of GSM Antenna heights, configuration and division of Sectors, tower
/ pole location will also be marked on a rough sketch of the building (rooftop) or ground sites. Record
Latitude, Longitude, Elevation and building height.
• Conduct physical survey of the hop to identify any field obstructions and verify the LOS path profile.
• Moderate knowledge of Siemens BTS 240XL and BTS 240.
• Moderate knowledge of Microwave Links of Siemens SRAL XD and NEC.

Company industry:
IT Services
Job role:
Information Technology

Education

Iqra University

December 2011

December 2011

Bachelor's degree, Telecommunications

Pakistan

GPA (point): 2.8 out of 4

GPA (point): 2.8 out of 4

Satellite Communication, Data Communication & Computer Networks, Optical Fiber Communication and Telecom Networks

Skills

Windows Server

Expert

Oracle ERP

Expert

Red Hat Linux

Expert

IT Project Management

Expert

Exchange Server

Expert

Good Interpersonal skills & Analytical Skills

Intermediate

MS Office

Intermediate

Windows Server 2012

Intermediate

Red Hat Linux

Intermediate

IT Project Management

Expert

Exchange Server

Expert

Esxi

Expert

vCenter

Expert

Dell PowerEdge Servers

Expert

HP Server

Expert

Enterprise Storage

Expert

Enterprise Backup

Expert

veeam

Expert

SharePoint

Intermediate

sophos

Expert

Symantec Endpoint Protection

Intermediate

RMM

Intermediate

Languages

English

Expert

Urdu

Expert

Training and Certifications

Certifications
Microsoft Certified Azure Administrator
Dec 2022 - Dec 2023
Microsoft Specialist - Implementing Microsoft Azure Infrastructure
Dec 2014
MCSA: Office 365
Dec 2014
Microsoft Server Virtualization with Windows Server Hyper-V & system Center
Mar 2014

Training
MCSE 2013
CTTC
Mar 2016
MCSA 2012
CTTC
Jan 2016
Optical Fiber Transmission and Splicing
Telecom Foundation, Karachi
Jul 2011
CCNA Academy
CTTC
Jan 2012

Hobbies and interests

Home Lab Projects & Server Management

Building and managing a personal Linux-based home server to host media and web applications.