Assistant General Manager
Al Ikhtyaar Group of Companies
Total years of experience :8 years, 1 Months
Highlights u**
• Successfully implemented the Integrated Management System (IMS) (ISO 9001, ISO 14001, ISO 18001).
• Boosted sales of the UPVC company by 25% over 2012.
• Enhanced the productivity at the UPVC Factory by 20%.
• Increased the sales of the Powder Coating factory by 88%.
• Won exclusivity two well-reputed German Brands for Qatar Market.
• Increased the credit limit and payment duration facilities provided by the suppliers.
Responsibilitiesu**
Operations & Business Management
• Supervised the day-to-day task assignment and managed performance of the employees through recruiting, hiring, training, coaching, managing performance, and administering progressive discipline.
• Developed and managed a sound organizational structure.
• Established and achieved profitability goals and increased the company’s market share by establishing effective plans, budgets and results measurements.
• Established new business development initiatives into the market and initiated marketing plans, pricing, tendering and establishing a secure customer base.
• Generated new business, directed company’s business activities and executed creative marketing plans implemented within advertising budgetary guidelines
• Managed & established procurement, production, field, and technical services policies and practices and liaised with corporate staff.
• Projected, improved and established company image through effective corporate Public Relations and promotion and coordinated with customers, government, community organizations, and employees and enforced ethical business practices.
• Asserted professional knowledge by tracking emerging trends in the industry, reviewing professional publications, establishing personal networks and by attending educational workshops.
• Successfully renegotiated the existing contracts for future services and to achieve maximum productivity and efficiency throughout the company.
• Developed and implemented procedures for new contract management and administration in compliance with company policy. As appropriate, contributed to or influenced company policies.
Strategic Planning & Management
• Enabled the strategic & corporate objectives alignment process by undertaking competitive & comparative analyses, benchmarking studies and performing analysis of corporate-wide performance.
• Identified newer opportunities, formulated strategies, strategic utilization and deployment of available resources to achieve organizational business objectives.
• Partnered with key colleagues to ensure strategic priorities are well defined and translated into executable and measurable business and action plans.
• Maintained operations by preparing policies and standard operating procedures, implemented productivity, quality, and patron-service standards and determined and implemented system improvements.
People Management
• Supervised the employees to ensure adherence to quality standards, deadlines, and proper procedures, correcting errors or problems and enforced organization standards.
• Maintained a cooperative relationship among the teams by communicating information, responding to requests, building rapport and participating in team problem-solving methods.
Responsibilities u**
Operations & Business Management
• Assisted the general manager in managing the general operations and staff functions.
• Managed diverse operational levels, interacted with the management ranks & customers, ensured superior performance and augmented business for the organization.
• Overlooked all aspects of the company in the absence of the general manager and performed specific tasks as requested by the manager.
• Assisted in establishing corporate goals, short term and long term budgets and developed business plans for the achievement of goals.
• Functioned as an administrative link between departments, overlooked the payrolls with the accountants and approved it.
• Ensured maximum client satisfaction by mapping client’s requirements and provided them customized business solutions through new proposals, presentations and demonstrations.
• Managed inventory and work inspections to assure that accuracy, efficiency, safety and other standards are consistently attained.
• Functioned as the ad hoc member at special events and occasions, supervised internal and external communication.
• Represented the company with the official authorities, media, suppliers and clients.
• Directed, managed and researched the special projects (assigned by the General Manager) & new projects and contracts.
• Monitored and enforced adherence to all corporate policies (e.g., Employee Appearance Guidelines, Return Policy, Safety, Loss Prevention, Store Compliance Audit etc.) as directed by policy and procedure.
• Ensured that all legal requirements are consistently followed.
People Management
• Provided training and guidance to others on the team in relation to legal compliance and performance.
• Ensured safety conditions and employees’ conformance with safety procedures by developing training needs and training the employees on emergency drills/ plans and procedures for safety compliance.
• Managed the employee grievances and complaints and provided a solution where possible.
• Worked with the human resources department staff to develop long-term staffing needs by sourcing, screening and recruiting suitable candidates for the required job profile.
Responsibilities u**
• Managed & implemented strategic sales & business initiatives to positively impact revenue and profitability.
• Designed employee development plan and ensured that the Sales Officers acquired competencies for effectively meeting performance goals, through appropriate training and professional development.
• Drove sales efforts involving effective promotional activities and search of sales leads & prospects for growth and profitability.
• Ensured development & implementation of new & effective action plans to penetrate new markets.
• Updated the senior management regarding performance; took course correction measures where required.
• Provided timely, accurate, competitive pricing on all completed prospect applications submitted for pricing and approval.
• Maintained accurate records of pricing, sales, and activity reports submitted by Sales Officers.
• Developed & managed proposal presentations & RFP responses and guided Sales Officers in preparation of proposals and presentations.
• Controlled expenses to meet budget guidelines.
• Consistently adhered to all company policies, procedures and business ethics codes and ensured that they were communicated and implemented within the team.
Sales & Marketing
• Established, developed and maintained business relationships with existing and prospective customers to generate new business.
• Researched sources for developing prospective customers and for information to determine their potential.
• Made cold calls, and in-person visits and presentations to the existing and prospective customers.
• Gathered market and customer information, determined customer requirements and made effective presentations to acquire sales orders.
• Negotiated the terms of the agreement and closed sales.
• Represented the company at promotional events and demonstrations.
• Negotiated on price, costs, delivery and specifications with the buyers and the company.
• Prepared & provided customers with quotations and provided compelling reasons for the customer to place an order.
Documentation & MIS
• Created detailed proposal documents, often as part of a formal bidding process which was largely dictated by the prospective customer.
• Recorded sales and inquires and entered figures and data into an online system for easy retrieval and referral in the future.
