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hatem hlouh, Technical Support & Implementation Engineer

hatem hlouh

Technical Support & Implementation Engineer·Minerets

Jordan

Bachelor's degree, Computer Engineering

Work experience

Total years of experience: 2 years, 2 months

Technical Support & Implementation Engineer

November 2025 - Present

Minerets

Amman, Jordan •Hybrid

November 2025 - Present

 Implemented and supported enterprise systems (Windows Server, IIS, SQL Server).
 Configured and managed VPN connections (site-to-site & remote access), enhancing secure connectivity.
 Reduced downtime by 20% through proactive monitoring and issue resolution.
 Collaborated with developers and vendors to ensure system stability and integration efficiency.
Company industry:
IT Services

IT Intern / Trainee

January 2025 - October 2025

Kaizen Digital Services

Amman, Jordan

January 2025 - October 2025

• Provided support for 20+ users, resolving 30+ issues weekly
• Configured VLANs, routers, switches, and Sophos firewall policies
• Assisted in Office 365 deployment and user management
• Maintained backup systems and RAID configurations
Company industry:
Cyber & Network Security

Oracle Developer

May 2025 - July 2025

Tuned group

Amman, Jordan

I found this job using Bayt.com

May 2025 - July 2025

Company industry:
Software Development
Job role:
Engineering

IT Intern

June 2024 - September 2024

Kaizen Digital Services and Computer Networks

Amman, Jordan

June 2024 - September 2024

• Configured and optimized network devices, enhancing performance and reliability for seamless connectivity.
• Delivered technical support to end-users, effectively resolving issues and minimizing downtime to boost productivity.
• Monitored and maintained server infrastructure, implementing robust security measures to safeguard against vulnerabilities.
• Managed virtual environments using Hyper-V, ensuring optimal resource utilization and high availability for critical applications.
• Collaborated with cross-functional teams to streamline processes and improve system integration, preparing for a transition into Oracle development and networking engineering.
Company industry:
Cyber & Network Security

IT Intern

January 2024 - January 2024

Kaizen Digital Services

Amman, Jordan

January 2024 - January 2024

• Delivered helpdesk support and resolved hardware/software issues
• Assisted in network setup and system maintenance
Company industry:
Cyber & Network Security

Participant

October 2022 - December 2022

Crown Prince Foundation

Amman, Jordan

October 2022 - December 2022

• Participated in a national leadership and innovation program, enhancing skills in digital transformation and community-driven technology solutions.
• Collaborated with diverse teams to develop and implement technology initiatives that improved local engagement and digital literacy.
• Leveraged analytical and problem-solving skills to identify opportunities for technological advancements in community projects.
• Fostered relationships with stakeholders to promote sustainable technology practices and drive innovation.
• Gained hands-on experience in project management and strategic planning, preparing for a transition to Oracle Developer and Networking Engineer roles.
• Developed a strong foundation in networking principles and database management through practical applications in community initiatives.
Company industry:
Non-profit Organization

Education

Al Hussein Bin Talal University

June 2025

June 2025

Bachelor's degree, Computer Engineering

Jordan

GPA (percentage): 68%

GPA (percentage): 68%

Extracurricular Activities Participant – Crown Prince Foundation March-June 2022 • Engaged in a national leadership and innovation program focused on community-driven technology initiatives for digital transformation in Jordan. Participant- University Network Simulation Project Oct 2024 • Designed and implemented a network using Cisco Packet Tracer, demonstrating expertise in VLAN segmentation and routing protocols. Courses CCNA, Ju Oct 2024 Oracle Developer, Tuned group Jun 2025 Skills • Technical Skills: o Networking: CCNA, TCP/IP, VLANs, Routing & Switching, Firewalls o System Administration: Linux, Windows Server o Programming & Databases: SQL, PLSQL, Oracle Developer, C++ o Tools: Cisco Packet Tracer, Oracle tools. • Personal Skills o Well-organized and detail-oriented. o Eager for growth and continuous learning. o Strong coaching and training skills. o Demonstrated project management skills with strong attention to detail. o Thrives under pressure and meets deadlines. o Excellent team player with leadership and integrity. o Builds strong relationships through ethical practices. • Languages: o Arabic: Native o English: Very good

Skills

orecal

Intermediate

CLOUD COMPUTING

Intermediate

COMPLIANCE MANAGEMENT

Intermediate

FIREWALL

Intermediate

HYPER V

Intermediate

INFORMATION TECHNOLOGY

Intermediate

INFRASTRUCTURE ARCHITECTURE

Intermediate

NETWORK ROUTING

Intermediate

NETWORK VIRTUALIZATION

Intermediate

VIRTUAL PRIVATE NETWORKS VPN

Intermediate

WINDOWS SERVERS

Intermediate

Languages

Arabic

Native Speaker

English

Expert

Training and Certifications

Certifications
AZ-900
Oracle Developer
CCNA
CCNA
Jan 2025

Hobbies and interests

Networking and system administration, building virtual labs, learning new IT technologies (CCNA & Az

Successfully supported enterprise IT environments, resolving 30+ technical issues weekly during internship. Configured VLANs, firewall policies, and network infrastructure in production environments. 💡