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hatem mohamed mahmoud elkassas, Senior Service Specialist

hatem mohamed mahmoud elkassas

Senior Service Specialist·EmiratesNBD

Egypt

Bachelor's degree, commerce

Work experience

Total years of experience: 15 years, 0 months

Senior Service Specialist

July 2016 - Present

EmiratesNBD

Cairo, Egypt

July 2016 - Present

Company industry:
Banking
Job role:
Accounting and Auditing

Corporate Sales Specialist

January 2014 - August 2014

Sky Distribution

Cairo, Egypt

January 2014 - August 2014

Sky Distribution - 2014 Mar till present: Corporate Sales Specialist
Responsible for selling Samsung mobile products.
Preparing events.
Creating new deals with corporate organizations.

Company industry:
Telecommunications
Job role:
Sales

Retail Representative

August 2012 - February 2014

Vodafone EG

Cairo, Egypt

August 2012 - February 2014

Vodafone EG - Aug 2012 till Feb 2014
Retail Representative
Handling all customers' requests. Inquiries & complains.
Selling Vodafone products.
Retail warehouse auditing.

Company industry:
Telecommunications
Job role:
Sales

Customer service representative

July 2009 - April 2011

Mobinil

Cairo, Egypt

July 2009 - April 2011

Mobinil - Jul 2009 till Apr 2011
Customer service representative
Handling customer's inquiries requests & complains via phone.
Shift leader delegate.

Company industry:
Telecommunications
Job role:
Customer Service and Call Center

Retail representative

June 2008 - June 2009

GUESS

Cairo, Egypt

June 2008 - June 2009

GUESS - Jun 2008 till Jun 2009
Retail representative
Selling GUESS product.

Company industry:
Retail & Wholesale
Job role:
Sales

Education

Banhaa University

May 2010

May 2010

Bachelor's degree, commerce

Egypt

GPA (percentage): 63%

GPA (percentage): 63%

Graduated from el Mostkbal high school - Faculty of commerce English section Banhaa University

Skills

HR Solutions

Expert

Sales Representatives

Expert

Retail

Expert

Banking

Expert

Sales

Expert

AUDITING

Intermediate

CORPORATE SALES

Beginner

CUSTOMER SERVICE

Intermediate

FOR SELLING

Beginner

NEW PRODUCTS

Beginner

PRESENTATION SKILLS

Beginner

RETAIL

Expert

SALES

Beginner

SALES IN

Beginner

SALES SPECIALIST

Beginner

HR Solutions

Expert

Sales Representatives

Expert

Retail

Expert

Banking

Expert

Sales

Expert

Languages

Arabic

Expert

English

Expert

Training and Certifications

Training
NSGB
retail
Jun 2008

Hobbies and interests

swimming and listen to music

going to the gym every day after i finished my work