hatem nagah

Technical support executive at Network solutions

• India
• January 2008 to July 2008

Outdoor), At Al Arabia-Link
ADSL Distributor (Mansoura, Egypt jan
2013 - oct
2014)
Take the task schedule from IT headquarter and head instantly to the first client in my list.
Perform installation of pre-configured equipment for first-time operation (newly clients).
Communicate with clients that have complains reported to our customer service
department and couldn’t get a solution over phone, to get more information about their
problems.
Undertakes the proper procedures to troubleshoot connectivity and overcome clients
complains; (usually related to phone- line, cabling or software configuration).
Provide technical support for end user applications and desktop computers as needed.
Test connectivity and make sure the client is satisfied and has no more complains.
Communicate with supervisor and report a clear documentation of the task that I have just
handled.
 Technical customer service, At Future stores
for computer services and