Career Advisor
American University of Kuwait
Total years of experience :17 years, 0 Months
•Conduct career advisement sessions for current students & individuals, recent graduates, and alumni.
• Respond to students & individuals questions pertaining to career development, exploration and placement procedures
• Educate students & individuals on job search skills and industry trends in order to get them prepared for employment.
• Conduct students & individuals trainings for personal and professional developments.
• Assist students & individuals in career placement activities.
• Maintain regular contact with employers for new job opportunities and training opportunities
• Develop new employers through cold calling, mailing and visits.
• Assist in organizing job fairs, career awareness programs, and other career specific workshops and events.
• Attend local career fairs, industry conferences and other networking events to generate new leads.
• Develop outreach programs to promote career advisement services among students & individuals.
Skills: Career Counseling · Career Development · Training & Development · Sales · Social Media Marketing · Customer Experience · Operations Management · Microsoft Office · Microsoft Dynamics CRM · Customer Relationship Management (CRM)
•Coordinate sales team by managing schedules, filing important documents and communicating relevant information
•Determine and analyze the need for training in our organization.
•Ensure the adequacy of sales-related equipment or material
•Respond to complaints from customers and give after-sales support when requested
•Store and sort financial and non-financial data in electronic form and present reports
•Handle the processing of all orders with accuracy and timeliness
•Inform clients of unforeseen delays or problems
•Monitor the team’s progress, identify shortcomings and propose improvements
•Assist in the preparation and organizing of promotional material or events
•Take the lead on organizing the resources necessary to put together high quality sales presentations
•Ensure the inventory of custom sales presentation materials such as brochures and presentation folders is always up to date
•Act as the primary customer service contact for clients who have questions about their accounts or our products
• Guide sales teams in order to increase company revenues. overseeing major client accounts
•Coordinate sales team by managing schedules, filing important documents and communicating relevant information
•Determine and analyze the need for training in our organization.
•Ensure the adequacy of sales-related equipment or material
•Respond to complaints from customers and give after-sales support when requested
•Store and sort financial and non-financial data in electronic form and present reports
•Handle the processing of all orders with accuracy and timeliness
•Inform clients of unforeseen delays or problems
•Monitor the team’s progress, identify shortcomings and propose improvements
•Assist in the preparation and organizing of promotional material or events
•Take the lead on organizing the resources necessary to put together high quality sales presentations
•Ensure the inventory of custom sales presentation materials such as brochures and presentation folders is always up to date
•Act as the primary customer service contact for clients who have questions about their accounts or our products
•Guide sales teams in order to increase company revenues. overseeing major client accounts
Skills: Financial Reporting · Sales Operations · Customer Service · Operations Management · Microsoft Office · Training
•Collaborate with other internal teams and senior management to determine gaps in skills and knowledge and perform a thorough training needs analysis
•Review the existing and create new learning resources to support training programs, including but not limited to manuals, videos, blog posts, information guides, etc.
•Research, reach out to, and manage relationships with external subject matter experts and/or consultants to supplement our training efforts
•Plan, create, and deliver different training programs (including webinars, online certificate courses, self-paced e-learning programs, etc.) to address the lack of skills and facilitate knowledge acquisition
•Prepare and conduct onboarding training sessions for new employees across different departments
•Organize appropriate testing, if needed, and work with team managers to track and evaluate the effectiveness of training programs
•Analyze the feedback from employees regarding different training programs to identify areas for improvement and implement relevant changes
•Conduct research and stay up to date on learning trends in the industry and recommend new training programs and learning management systems (LMS)
Skills: Public Relations · Microsoft Office · Recruiting · Customer Relationship Management (CRM)
• Monitoring training and resource requests and work with trainers to allocate and prioritize them
• Liaising with delegates for internal and external courses to ensure they attend and/or where necessary re-schedule/move training dates
• Typing, amending, photocopying, laminate and bind training materials needed for courses
• Index and file videos, books and third part training materials building a training library of resources
• Liaise with third party training providers to book courses and exams
• Handle training room bookings
• Collate and report statistics on training activity, training delivered and scheduled training
• Ensure a timely response is sent to all applicants
• Place information about employment opportunities on Internet / Intranet / Job Boards and update regularly
• Update vacancy list and circulate weekly to HR Manager / Advisors for updating
• Send for employment references for new starters ensuring they are received prior to start date
• Organizing interviews, exit interviews on behalf of HR Advisor/HR Manager
•Deal directly with customers either by telephone, electronically or face to face
•Respond promptly to customer inquiries
•Handle and resolve customer complaints
•Obtain and evaluate all relevant information to handle inquiries and complaints
•Perform customer verifications
•Process orders, forms, applications, and requests
•Direct requests and unresolved issues to the designated resource
•Manage customers' accounts
•Keep records of customer interactions and transactions
•Record details of inquiries, comments, and complaints
•Record details of actions taken
•Manage administration
•Communicate and coordinate with internal departments
•Obtain client information by answering telephone calls; interviewing clients; verifying information.
•Determine eligibility by comparing client information to requirements.
•Establish policies by entering client information; confirming pricing.
•Inform clients by explaining procedures; answering questions; providing information.
•Maintain communication equipment by reporting problems.
•Obtain client information by answering telephone calls; interviewing clients; verifying information.
•Determine eligibility by comparing client information to requirements.
•Establish policies by entering client information; confirming pricing.
•Inform clients by explaining procedures; answering questions; providing information.
•Maintain communication equipment by reporting problems.
Skills: Technical Support · Troubleshooting
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