Consumer Enablement, B2C Senior ICT Advisor
Saudi Telecom Company - STC
Total years of experience :27 years, 1 Months
Manage mid to large-sized projects and initiatives, as may be required by the reporting senior. Undertake cost-benefit analyses to gauge the feasibility of project implementation and assists in the allocation of resources to gain approval and funding. Assist in the development and supervises the execution of test scenarios, cases, and scripts to conform to business and functional requirements.
• Lead developing the Disaster Recovery Consumer business Processes Drill Test Plan.
• Monitor and Control Business as Usual requests through Jira Sys.
• Participate in developing IT Cost Model of projects and demands of Business as Usual, following the financial management for IT service of ITIL V3.
• Validate Consumer Enablement Services Catalogue against ISO 20000 standard.
• Contribute to the development of the project lifecycle detailing technical specifications that align with business expectations.
• Undertake the creation of project briefs for the contractors/vendors and work programs for team members to clarify the outputs required within building an ICT application.
• Define the quality standards expected in the development of the ICT application(s) from team members and vendors.
• Monitor the project expenditure periodically to ensure that it is aligned to the targets and takes corrective action when required.
• Assist in the development of the high-level solution design for the ICT application(s) that accurately aligns with the business requirements.
• Contribute to the roll-out planning of the ICT application(s) and final hand - over ensuring that the businesses/consumers will be able to use the application as intended.
• Direct multiple IT programs and projects, utilizing innovative technology principals and communications with key stakeholders to provide full support in alignment with corporate goals and objectives.
• Participate in building the 2015-2017 corporate strategic plans, facilitating project deliverables on time and under budget.
• Conduct information technology PMO assessments and gap analysis, collaborating with team members to initiate strategic planning initiatives.
• Lead risk assessment procedures, identifying mitigation plans to ensure profitable operations.
• Create schedules and project timelines in pursuit of quality assurance throughout project development lifecycles.
• Compare IT initiatives with CAPEX/OPEX projects, streamlining automation with the PPM tool.
• Ensure expectations, organizing, and placing key performance indicators for IT PMO teams in designing policies and procedures while executing oversight throughout the decision-making process to ensure ITPMO project governance.
• Led the assessment of the 2016 IT Project Management Maturity Model, reviewing, and analyzing the data results to determine the maturity levels within the project.
• Provided innovative resources throughout project timelines resulting in improved performance standards.
• Facilitated change management processes, successfully providing problem resolution ensuring operational success.
• Drove communications with STC project managers, co-ordinating process improvements and quality assurance to meet project requirements.
• Established the Project Closer’s Final Report detailing successes, failures, timelines, improvements, and future profitable changes.
• Prepared and provided continuous status reports regarding project timelines for both Program and Portfolio committees, presenting to C-level executives detailing all ongoing procedures.
• Executed consultation services, conceptualizing quantitative and qualitative STC project management methodologies, securing cost savings utilizing Six Sigma processes to analyze impacts, improve correlations and ensure project deliverables.
• Utilized the PPM tool gap analysis to enhance compliance index, usage percentage, and maturity levels among company functions and business units.
• Determined change management procedures with the focus of managing objectives, reviewing potential impacts, and initiating correct action implementations.
• Enhanced efficiency through B2B management of the Enterprise Business Unit (EBU), delivering timely budget development and administration, while driving projects utilizing strategic planning and analysis to achieve corporate goals and objectives.
• Created innovative business model plans, implementing all initiatives throughout Balance Scorecard perspectives, forging cause and effect relationships and performance indicators, achieving company financial targets.
• Executed full technical support for six project managers, guiding the facilitation of strategies while measuring performance outcomes, defining 100% reporting standards for senior leadership.
• Served closely with Sales, Marketing, and Customer Operation Departments, updating strategic goals, integrating business units and needs, and conducting risk assessments to deliver corporate core directions.
• Drove communications with key stakeholders throughout organizational levels, managing expectations while successfully providing problem resolution.
• Initiated the use of reporting and tracking tools utilized to monitor and control all company initiatives, decreasing potential problems, and increasing process improvements to enhance productivity.
• Assisted in the selection of EBU projects, evaluating proposed business cases and feasibility studies to determine choice selection.
• Reviewed operations to ensure compliance with service level agreements (SLAs) and organizational benchmarks.
• Oversaw the transition of the STC/IT Sector to a shared services organization, creating IT service cost models including 129 systems throughout 58 departments and 14 sectors to achieve improved customer satisfaction, and annual revenue and profit growth.
• Served as a key player in designing and implementing a five-year strategic IT plan, reviewing, researching, and consolidating three business unit’s operations into annual IT plan deliverables.
• Introduced call center enhancements, developing technology upgrades within billing and CRM systems, automating 30 processes for 18 sales offices.
• Reduced technology operational costs by 23% while increasing the security of e-business operations by 100%.
• Implemented a zero-variance result IT annual plan, assisting with achieving the IT department strategic corporate business plan.
• Formulated a SWOT analysis to direct strategic goals, and key performance indicators with the focus of achieving project milestones and deliverables.
• Initiated cost savings methods throughout multiple business units through the introduction of active speech recognition technology utilized within the business-driven call center.
• Worked with senior management as a board member, composing the IT project management handbook based upon PMI methodologies to achieve streamlined processes throughout company initiatives.
• Reviewed operations to ensure compliance with service level agreements (SLAs) and organizational benchmarks.
• Oversaw the transition of the STC/IT Sector to a shared services organization, creating IT service cost models including 129 systems throughout 58 departments and 14 sectors to achieve improved customer satisfaction, and annual revenue and profit growth.
• Served as a key player in designing and implementing a five-year strategic IT plan, reviewing, researching, and consolidating three business unit’s operations into annual IT plan deliverables.
• Introduced call center enhancements, developing technology upgrades within billing and CRM systems, automating 30 processes for 18 sales offices.
• Reduced technology operational costs by 23% while increasing the security of e-business operations by 100%.
• Implemented a zero-variance result IT annual plan, assisting with achieving the IT department strategic corporate business plan.
• Formulated a SWOT analysis to direct strategic goals, and key performance indicators with the focus of achieving project milestones and deliverables.
• Initiated cost savings methods throughout multiple business units through the introduction of active speech recognition technology utilized within the business-driven call center.
• Worked with senior management as a board member, composing the IT project management handbook based upon PMI methodologies to achieve streamlined processes throughout company initiatives.
• Organized and created project subsidiary plans, utilizing business resources to control project plans in establishing project methodologies and system plans ensuring full lifecycle management.
• Managed all aspects of STC Intranet department projects.
• Controlled costs by optimizing performance, enhancing technology services within testing environments.
• Established a reusable code concept, developing 7 server active x components resulting in standard common business rules.
• Designed a case study that efficiently analysed team performance, assisting employees in furthering their future career paths within the company.
• Created a controlled environment through the installation and configuration of a Visual Source Save System, maintaining project deliverables while reducing costs and ensuring quality.
• Facilitated the development of Active Server pages for various intranet projects utilizing Visual Interdev, IIS, and SQL.
• Developed Fuel Management system of Air Canada, Flight Operations department to track all domestic/overseas flights fuel consumption, using windows 95, Visual Basic 5, Access 97, DB2, MS SQL7 and Crystal Reports 6. Involved with the Sys. Architecture/Network Engineer group to choose the project platform (Win 95, Novell, NT, or Unix), project architecture (OLAP, two-tier, intelligent client-client server architecture).
• Established different JAD sessions to gather business user requirements from different Flight Operations departments in all Canadian airports.
• Applied P+ Methodology to manage project life cycle, enhance system specification, and build alternative concept.
• Managed Y2K activities, sized, audited, reevaluated and certified many different non-Y2K applications, using MS windowing technique.
• Worked with Galileo-Canada to build communication interface among Focal Point, Sibel and Global & LiseurLink, airline ticketing reservation systems, using Visual Basic, C++, DLL.
