Sales Manager
Real estate
مجموع سنوات الخبرة :20 years, 2 أشهر
Dubai properties Advisor
Job Description:
Responsibilities not only concerned to sales numbers, targets and distribution, it is also associated with a closely monitor for my team which includes 2 agents
Performing short and long term plan for team’s target by checking achievement on daily basis and count the gap between achievement and target, planning how to close this gap and hit the monthly target
Responsibilities not only concerned to sales numbers, targets and distribution, it is also associated with a closely monitor for my team which includes 2 agents.
- In charge of four locations in Alexandria (Showroom and Kiosk) with ground monitoring on daily basis.
- Performing short and long term plan for team’s target by checking achievement on daily basis and count the gap between achievement and target, planning how to close this gap and hit the monthly target.
- Solving team problems, one to one on job coaching with all team members, keeping the communications highly between each other in order to guarantee motivational spirit among TEAM.
- Weekly meeting with management team discussing Alexandria team performance and identify strengths and weaknesses points for the team
Working in the project of Citibank
Responspilaties :
• Maintain the CSI score of 95%.
• Assign tasks and targets to the inbound Call Center Agents.
• 3 Disseminate information to the staff to ensure correct updates to the customers.
• Analyze the volume of calls, answered as well as abandoned calls on daily basis to ensure defined Service Levels are achieved.
• Monitor and evaluate the performance of the Call Center Agents and provide them with the feedback.
• Resolve escalated customer issues that are not being solved by the inbound Call Center Agents.
• Conduct monthly job related quiz for the inbound call centre agent, prepare monthly score cards and present it to the call centre management.
• Audit call and system workflows and submit report to Manager CRM
Working in the project of TE Data Company, Vodafone and El Morshdy Real State
Responspilaties :
• Maintain the CSI score of 95%.
• Assign tasks and targets to the inbound Call Center Agents.
• 3 Disseminate information to the staff to ensure correct updates to the customers.
• Analyze the volume of calls, answered as well as abandoned calls on daily basis to ensure defined Service Levels are achieved.
• Monitor and evaluate the performance of the Call Center Agents and provide them with the feedback.
• Resolve escalated customer issues that are not being solved by the inbound Call Center Agents.
• Conduct monthly job related quiz for the inbound call centre agent, prepare monthly score cards and present it to the call centre management.
• Audit call and system workflows and submit report to Manager CRM