Hatem Younis

#Sales Facilitation & Support: Drive finance sales by understanding customer needs and recommending suitable financial products such as installment sales, leasing, etc.

#Focus on developing strong customer relationships, particularly by offering in-house financing solutions.

#F&I Department Supervision: Oversee internal operations within the F&I department, ensuring that the sales team has the necessary support to meet targets in a competitive market.

#Customer Financial Assessment: Meet with customers to assess their financial applications, evaluating factors like affordability, credibility, stability, and equity, and aligning them with the most suitable financial products.

#Product Promotion: Actively promote and explain in-house finance products (installment sales, leasing, etc.) to customers, ensuring they receive the most appropriate financing options for vehicle purchases.

#Client Relationship Management: Build and maintain relationships with corporate and individual clients, ensuring effective communication between clients and financial service providers for smooth transactions.

#Marketing & Sales Strategy: Collaborate in the development and execution of finance-related marketing campaigns across retail, fleet, and used car departments, aimed at increasing product awareness and driving sales.

#Reporting & Analysis: Provide regular reports to in-house finance management, detailing progress on sales targets, corporate deals, and competitive market analysis. Prepare monthly and quarterly reviews of finance portfolio performance, including comparisons of in-house offerings versus external lenders.

#Accurately administer process assigned to the role within the operations portfolio covering efficient management of (Customers, Contractors & Assets).
#Ensure the customer is loaded, contract initiation, LPO’s, Activations and terminations having specific and high responsibility for accuracy and correctness.
#Receive and address customer queries via phone, mail or other communication channels.
#Understanding arrear management / Collections, restructure etc.
#Understand vehicle license renewal process, contract closure procedures and formalities involved in the release of mortgage etc.
#Being the reliable, responsive and professional interface of the company to the customers and dealers.
#Maintain excellent working knowledge of process improvement tools and methodologies assesses and documents process and make recommendations to improve the effectiveness and functionality of business processes.

#Respond to customer inquiries, complaints and comments on a daily basis, and determined corrective actions
#Perform core marketing duties and cross selling the bank products "loans and credit cards"
#Document all actions taken on an account
#Provide a positive customer experience that optimize service delivery and revenue

SUCCESS HIGHLIGHT:
#Consistently commended by management by management for customer service and intense job focus

* Review & Issuing the payments to suppliers.
* Prepare the necessary financial reports to the management.
* Review and approve of daily entries.
* Review and approve Sales Invoices.
* Following up the collection & issue weekly analysis for The outstanding debts and allocate the collection to each invoice.
* supervising staff.

Achievements:

* improving the annual sales of the company by adding new department to the company and managing it " financially and as a sales manager for the department" which reflected directly on the revenue of the company.
* working on a financial budget for the exhibitions which reflected directly on the exhibition expenses with 50% decrease.

* Review & Issuing the payments to suppliers.
* Prepare the necessary financial reports to the management.
* Review and approve of daily entries.
* Review and approve Purchase Orders.
* Review and approve Sales Invoices.

* Obtains client information by answering telephone calls; verifying information.
* Determines eligibility by comparing client information to requirements.
* Informs clients by explaining procedures; answering questions; providing information.
* Maintains and improves quality results by adhering to standards and guidelines; recommending improved procedures. * manage and resolve customer complaints.