Operations Manager
Pillar Security
Total years of experience :11 years, 0 Months
• Managed a diverse team of up to 500 guards, ensuring optimal site coverage and consistent performance across 50+ sites.
• Administered scheduling, ensuring timely rotations, breaks, and shift coverage, while maintaining flexibility to handle unplanned absences.
• Regularly liaised with clients, addressing concerns, providing updates, and ensuring tailored security services as per client needs.
• Developed and rolled out comprehensive policies and procedures related to incident management, streamlining reporting and action steps.
• Collaborated with tech teams to design and implement state-of-the-art security systems, including alarms, CCTV, and advanced access control mechanisms.
• Leveraged AI tools to create comprehensive training sessions and tutorial videos, enhancing the training process and ensuring consistent skill development across the team.
• Initiated and led training and awareness programs, ensuring the team's familiarity with safety regulations, OSHA standards, inventory control mechanisms, and emergency evacuation procedures.
• Oversaw the seamless operation of 2000+ deliveries daily, maintaining Amazon's commitment to customer promise and operational deadlines.
• Directed and mentored a dynamic team of 20-40 Amazon associates, fostering a culture of continuous learning and improvement.
• Monitored and analyzed employees' performance using Key Performance Indicators (KPIs), providing feedback and implementing training or process changes as necessary.
• Championed safety across the facility, ensuring strict adherence to OSHA standards and fostering a proactive safety culture.
• Introduced process improvements that boosted productivity by 20%, enabling better resource utilization and reducing the need for new labor hires by 12% annually.
• Led a Lean Kaizen project that focused on improving order accuracy, successfully elevating accuracy rates from 95% to 99%.
•Development to team members to meet/exceed objectives and targets in sales, productivity revenue and quality standards
•Motivates sales team and fosters positive work environment. Ensures that all customer needs are met and go above and beyond expectations to ensure total customer satisfaction. Coordinates sales campaigns and incentive programs in order to increase sales performance, customer service and productivity.
•Analyzes sales results to detect trends and recommend solutions to contribute in attaining individual sales goals and those of the team. Coaching and mentoring of team.
• Directed full project lifecycle from initiation to closure, ensuring projects were completed on time, within scope, and within budget.
• Leveraged MS Project for detailed project planning, scheduling, resource allocation, and performance tracking, enhancing project visibility and stakeholder communication.
• Conducted stakeholder analysis, effectively managing expectations and ensuring clear and consistent communication throughout the project phases.
• Developed comprehensive project charters, defining project scope, objectives, and deliverables, while identifying required resources and potential risks.
• Led cross-functional teams of over 120 employees, fostering a collaborative environment and ensuring consistency in policies, procedures, and performance standards.
• Employed rigorous risk management strategies, proactively identifying potential project pitfalls and deploying mitigation or contingency plans as necessary.
• Utilized Earned Value Management (EVM) techniques in tandem with MS Project to track project performance and make necessary adjustments to ensure optimal outcomes.
• Kept abreast of industry and marketplace trends, leveraging insights to strategize effective marketing solutions and optimize business operations.
• Spearheaded the promotion of the innovative Waterboxx concept, presenting and securing buy-ins from various private and governmental institutions, aligning with project goals and stakeholder interests.
Managed and developed the support teams, including hiring, professional development, and proactive project work.
•Tracked KPIs and created continuous improvement plans.
•Created, managed and executed the business plans and communicated company vision and objectives to motivate teams.
•Assisted with the daily support of user functions including software, hardware, network, and active directory account issues.
•Developed a comprehensive strategic marketing plan recommending a paradigm shift from a strict technology-based to a market-driven approach.
•Managed and developed the support teams, including hiring, professional development, and proactive project work.
Supply chain specialist, logistics analyst, Operations Manager, Shipping/receiving, Warehouse Manager, Transport
