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Hatim Elhwshy, Front Office Supervisor

Hatim Elhwshy

Front Office Supervisor·Hilton Sharm Waterfalls

Saudi Arabia

Bachelor's degree, سياحة وفناذق

Work experience

Total years of experience: 26 years, 11 months

Front Office Supervisor

January 2000 - Present

Hilton Sharm Waterfalls

Sharm el Sheikh, Egypt

January 2000 - Present

● Negotiation skills with All

(Due date ),
Supervision: Lead, train, and support front desk team members to maintain high-quality service, often described by sources like Lyfe Hotels.
Guest Services: Handle check-ins/check-outs, resolve complaints, and address special guest requests professionally.
Operational Control: Monitor front desk activities, manage room assignments, coordinate with housekeeping, and maintain, as detailed by Ayres Hotels, a tidy, secure, and organized reception area.
Financial & Reports: Balance daily accounts, process payments, and, as indicated on the Shoshone Rose Casino & Hotel job description, manage room revenue, monitor night audits, and prepare reports.
Communication: Coordinate with other departments (housekeeping, maintenance) and ensure proper information flow to management
Company industry:
Hospitality & Accomodation
Job role:
Hospitality and Tourism

Hotel Manager

August 2015 - March 2020

Aldiyafah International Hotels Group

August 2015 - March 2020

- KSA.
- Rakhaa Aldiyafah - Safwat Aldiyafah - Borg Aldiyafah Hotel
●
Job role:
Management

Supervisor

June 2011 - May 2015

Travco Travel Of Egyp

Egypt

June 2011 - May 2015

Hotel Bookings in / out + Full Packages arrangement ( VISA + Aviation
Ticket + hotel booking + transfers + tours ) + Aviation (Amadeus ).
Job role:
Engineering

Reservation Manager

December 2007 - May 2011

InterContinental Abu Soma Bay Resor

Egypt

December 2007 - May 2011

Job role:
Management

August 1999 - December 2007

Hilton Sharm Waterfalls Resor

Egypt

August 1999 - December 2007

Company industry:
Hospitality & Accomodation

January 2004 - January 2007

Hilton Sharm Waterfalls

Egypt

January 2004 - January 2007

● Steps for handling customer
complaints .
Company industry:
Hospitality & Accomodation

January 2000 - January 2007

Room Inspection

January 2000 - January 2007

January 2001 - January 2004

Hilton Sharm Waterfalls

Egypt

January 2001 - January 2004

● Booking.com
● Expedia
● Agoda
● Direct XML
● Hotels Station
● Holidays to Go
Six Steps :-
5 - Ask the customer, “What is the acceptable solution for you?”
Be a partner for the client in solving his problem. Ask what patients
are for him to solve this situation. Be partner in solving the matter.
Company industry:
Hospitality & Accomodation

Education

الالسن العالى

August 2000

August 2000

Bachelor's degree, سياحة وفناذق

Egypt

Skills

Client Handling
Expert
Client Handling
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Sales Growth
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Sales Growth
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Guest Satisfaction
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Guest Satisfaction
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Service Improvement
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Service Improvement
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Building Relationships
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Building Relationships
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COMMUNICATION SKILLS
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COMMUNICATION SKILLS
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CUSTOMER RELATIONS
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CUSTOMER RELATIONS
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FUNCTIONAL
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FUNCTIONAL
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GENERAL MANAGEMENT
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GENERAL MANAGEMENT
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MARKETING
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MARKETING
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SALES
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SALES
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NEGOTIATION
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NEGOTIATION
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