IT Consultant in Saudi Airlines
Wipro
مجموع سنوات الخبرة :13 years, 5 أشهر
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- Perform day-to-day management of the server operating system.
- Test and deploy server equipment software and updates.
- Profile and monitor assigned servers.
- Maintain server performance.
- Managing IT Help Desk operations and personnel.
- Provides work directions and mentors staff in efficiently resolving problems.
- Work closely with Level 3 Support on escalations and procedures
- Analyze performance of Service Desk activities and documented resolutions, identify problem areas, and devise and deliver solutions to enhance quality of service and to prevent future problems.