SVP- Head of Enterprise Privacy Management
Riyad Bank
مجموع سنوات الخبرة :17 years, 3 أشهر
Establish governance, oversight, and accountability for data privacy
Ensure development and implementation of data privacy framework, policy, and standards
Lead the development of core privacy program components such as processes, tools, templates, guidance, and privacy notices for the lines of business to use in building controls
Efficient execution of privacy program and co-ordination with business units and project teams to implement applicable privacy requirements
Manage delivering the best-in-class privacy capabilities e.g., Consent, Data Governance & Protection, Data Protection Principles, Incident Management & Data Breach Notifications, personal data inventory and Data Impact Assessments
Engaged expert consultant to support in conducting data privacy gap assessment and roadmap
Compliance with applicable regulatory requirements related to privacy at national and international level such as GDPR, PDPL, SDAIA, NDMO, etc
Manage communications with supervisory authorities/regulators on privacy related matters
Serve as a liaison between IT and business teams in order to find ways to increase productivity and efficiency
Setting out a roadmap for developing a team that supports services and projects across organization, and working with stakeholders to establish business analysis as a key enabling function
Re-Engineering the Change Management process
Creating a detailed business analysis, outlining problems, opportunities, solutions, impacted analysis and test scenarios for business
Partnership with business divisions toward Digital Transformation
Contribute to the development of the organization strategy, the strengthening and optimizing of the governance and the development of an enterprise architecture
Lead the Agile approach in projects and change requests
Create the Corporate Quality Assurance Mandate for Loans and Trade Finance Products
Forms the Quality Assurance team with the right qualifications, resource, system and procedure
Define the risks within processes and develop the mitigation plans for them
Review the bank procedure and policies
Conduct the regular risks test assessment within the division
Generate the observations reports for management
Drives usage levels by customer through innovative sales techniques and sales campaigns
Assist and provide support to cash management product, sales and relationship managers in the implementation of cash management products and action/resolve customer queries to ensure internal policies and procedures are adhered to and customer expectations are met.
Participate in new product development teams to build, price payments, remittances, advising, disbursement products.
Develop short and long - term strategic business plans for Payments products
Action and resolve customer queries and issues to ensure full support is provided to customers using cash management products
Develop business requirements as the basis for Technical Development, Operations, payments, processing and other cross functional departments to build systems, procedure and materials (ideas) to support product development and ongoing product enhancements.
Lead the Riyad Online Corporate channel & services
Launched the second version of the Mobile application as solution
Execution of segment value propositions and fulfillment of the service elements ensuring consistency of customer experience with E-Corp
Developed and managing the E-Corp domain with Branding & Usability perspectives.
Driving the customer usage level through innovative sales techniques and to achieve the sales targets.
Collaborated with Sales & Product Management to roll out new products and campaigns on time.
Tracking and reporting the E-Corp sales target achievement, lead generation activities and staff incentives accordingly.
Ensuring that the service level of the overall service quality set for business lines served by E-Corp.
Achieving ROLC sales target, leads generation activities and staff incentives and signing off process.
Proficient in all aspects of Loan product & Process Structuring, Planning, Architecting, Development, Implementation, Analyzing and Marketing the Corporate loan business cycle.
End to End Supervision on all the products including market analysis, new product innovation, market strategy, pricing, SAMA regulations and profitability of each loan product
Focusing the FTP process, Loan product structuring, coding and costing.
Imposed Loan product training to the business area initiated by the Corporate Banking division.
Create the Manual & Guiding material for the Corporate Loans.
Develop the annual Corporate financial plan, business plan and corporate objectives for the assigned Loan products or distribution solutions
Periodical updates of the products and procedures.
Lead the Corporate Lending automation project
Managed multiple complex customers with high transaction volumes and account activities of different product types and managed the related Back Office Operations.
Creates and implements effective operating model in line with the organization objective to ensure that team members achieving targets.
Lead the organization to transform the loan implementation process from Credit Department to the Corporate Service Department and re-Engineering the Planning process to fit the business requirement and Goal achievements.
Developed Service-Level Agreement (SLA) to maintain customer satisfaction
Supervising recruitment processes to ensure that the right talent is hired
Develop and manage team of experts
Monitor the implementation process and ensure compliance with procedure and policies
Motivate, coach, inspire, train and direct the customer service team on the best ways and approach to address the customers needs
Prepared reports and maintained a repository of required work accomplishments and administrative information
Handled and processed all conventional and Islamic loan types for corporate banking customers
Responsible for opening, closing and handling the maintenance of accounts, analyzing and resolving customer issues
Managed the entire back-office operation tasks
Provided day-to-day customer support to extend and sophisticated segments of customers
Periodical, proactive and precise information to customers, Relationship Management and Department Heads
Managed multiple complex customers with high transaction volumes and account activities of different product types
Bachelor degree in Computer Sciences