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Haya Aljuhani, Reservation Officer

Haya Aljuhani

Reservation Officer·Holiday Inn

Saudi Arabia

Bachelor's degree, Human Resources Management

Work experience

Total years of experience: 6 years, 8 months

Reservation Officer

October 2019 - Present

Holiday Inn

Yanbu, Saudi Arabia

October 2019 - Present

1-Submit daily and weekly reports to the head of the department and general manager of the hotel
2-Deal with guests' problems, whether inside the hotel or in the event of departure
3-Determine the priority of work, tasks, and work according to their importance and the time frame
4-Dealing with corporate guests and building a relationship between the guest and the hotel to maintain corporate contracts and thus achieve the highest level of profits
5-Participate in marketing ideas to achieve the target
Company industry:
Hospitality & Accomodation
Job role:
Customer Service and Call Center

Education

Yanbu University College

May 2019

May 2019

Bachelor's degree, Human Resources Management

Saudi Arabia

GPA (point): 3.60 out of 4

GPA (point): 3.60 out of 4

Bachelor's degree in Human Resource Management with the second honor took COOP training at Royal medical center.

Skills

Speech Writing
Expert
Speech Writing
Expert
New Hire Orientation
Expert
New Hire Orientation
Expert
Marketing Support
Expert
Marketing Support
Expert
Job Scheduling
Expert
Job Scheduling
Expert
Training Of Staff
Expert
Training Of Staff
Expert
Time management skill
Expert
Time management skill
Expert
Interpersonal skill
Expert
Interpersonal skill
Expert
Work under pressure skill
Expert
Work under pressure skill
Expert
leadership skill
Expert
leadership skill
Expert
Computer skill
Expert
Computer skill
Expert
Communication
Expert
Communication
Expert
Microsoft office
Intermediate
Microsoft office
Intermediate
market research
Intermediate
market research
Intermediate
negotiation
Intermediate
negotiation
Intermediate
operation
Expert
operation
Expert
merchandising
Intermediate
merchandising
Intermediate
marketing communications
Intermediate
marketing communications
Intermediate
marketing strategy
Intermediate
marketing strategy
Intermediate

Languages

English

Expert

Training and Certifications

Certifications
(Certificate for attending a workshop titled(Note-taking
Apr 2017
Show credentials
Certificate for attending a workshop titled" Soft Skills For Interpreters"
Apr 2017
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Certificate Volunteer at 11th Flower Festival 2017 in Recycle Corner
Jan 2017
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Certificate for attending ''communication skills'' workshop
Aug 2017
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Certificate Professional Electronic Marketer from the University Saudi Electronic
Dec 2018
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Certificate "The art of diction and speaking to the audience''
Oct 2017
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Certificate for attending a workshop titled"How to Write Literature Review
Oct 2017
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Certificate impact of personality traits from Continuous Improvement Center(CIC
Jan 2018
Certificate for participation in the Third Forum Saudi Human Resources Society
Apr 2018
Training
Problem-solving skills
Doroop
May 2020
Problem-solving skills
Doroop
May 2020
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Labour culture according to the Saudi labour system
Doroob
Sep 2020
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Leadership Skills
Doroop
Aug 2020
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Basics of career success
Doroop
Sep 2020
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Computer Applications
from Saudi Higher Institute for Women Training
Aug 2017
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Hobbies and interests

Reading self development book