haya muhiesen, Teller/Customer Service Representative

haya muhiesen

Teller/Customer Service Representative

Global Exchange

Location
Jordan - Amman
Education
Bachelor's degree, Software engineering
Experience
7 years, 0 Months

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Work Experience

Total years of experience :7 years, 0 Months

Teller/Customer Service Representative at Global Exchange
  • Jordan - Amman
  • My current job since February 2018

• currency exchange.
• answered inquiries regarding exchange rates.
• Managed and opened accounts for customers, filled request forms.

Volunteer at Save The Children - Jordan
  • Jordan - Amman
  • May 2017 to July 2020
Call center agent at Extensya
  • Jordan - Amman
  • August 2017 to February 2018

• Tracked shipments and information through the system and a n s w e r e d different customer inquiries.
• Collaborated with the team regarding refund complaints, took the necessary action and reported to supervisors when necessary.

Education

Bachelor's degree, Software engineering
  • at Hashemite University
  • February 2015

Specialties & Skills

Childcare
Refugees
Marketing
Customer Service
• Problem solving
planning and analytics skills
COMMUNICATION SKILLS
MICROSOFT OFFICE

Languages

Arabic
Native Speaker
English
Expert

Training and Certifications

Oracle training course (Training)
Training Institute:
Jordan Electric Power Company
Date Attended:
July 2014
Duration:
200 hours