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Haytham Adla, store manager

Haytham Adla

store manager·McDonald's Saudi Arabia

Lebanon

High school or equivalent, ادارة فندقية

Work experience

Total years of experience: 13 years, 5 months

store manager

September 2022 - Present

McDonald's Saudi Arabia

Riyadh, Saudi Arabia

I found this job using Bayt.com

September 2022 - Present

As Position First Primary/ Store Manager
Company industry:
Catering, Food Service, & Restaurant
Job role:
Management

restaurant manager

September 2022 - Present

McDonald’s

Riyadh, Saudi Arabia

September 2022 - Present

• Supervised daily operations and managed a team of 20
employees, serving 200+ customers daily.
• Increased customer satisfaction by 12% through service
improvements and staff training.
• Achieved 98% food safety compliance by managing operational
and hygiene audits.
• Reduced service time by 15% by optimizing kitchen workflow and
food preparation processes.
• Recruited and trained 30+ employees, improving retention by
20%.
• Implemented Customer Experience Management (CEM)
initiatives to increase repeat customers.
• Managed employee performance tracking using SAP
SuccessFactors.
Company industry:
Catering, Food Service, & Restaurant
Job role:
Accounting and Auditing

Supervisor Restaurant

June 2019 - August 2022

KEIF Restaurant

Tripoli, Lebanon

June 2019 - August 2022

• Supervised table service and ensured a high-quality dining
experience for 100+ guests daily.
• Increased repeat customers by 15% through improved service
standards.
• Reduced service errors by 10% through efficient order
coordination with kitchen staff.
Company industry:
Catering, Food Service, & Restaurant
Job role:
Hospitality and Tourism

Emergency Medical Services Volunteer

January 2013 - January 2021

Lebanese Red Cross – Tripoli Center

Tripoli, Lebanon

January 2013 - January 2021

• Provided emergency medical care for 500+ patients and
supported ambulance missions.
• Led emergency response missions as Mission Leader,
coordinating teams and patient transport.
• Trained 50+ volunteers in first aid and emergency response
procedures.
Company industry:
Medical Hospital

Captain Waiter/ Team Leader

May 2016 - September 2020

LaPlaka Restaurant

Tripoli, Lebanon

May 2016 - September 2020

• Managed reservations and seating arrangements, increasing peak
hour occupancy by 30%.
• Supervised 10+ staff members and handled customer concerns to
maintain service quality.
Company industry:
Catering, Food Service, & Restaurant
Job role:
Customer Service and Call Center

Supervisor Restaurant

June 2017 - May 2020

Rawand Restaurant

Tripoli, Lebanon

June 2017 - May 2020

• Delivered professional customer service and increased customer
satisfaction by 18%.
• Trained new waitstaff on hospitality standards and service
procedures.
Company industry:
Catering, Food Service, & Restaurant
Job role:
Hospitality and Tourism

Education

مهني

September 2017

September 2017

High school or equivalent, ادارة فندقية

Lebanon

GPA (percentage): 66%

GPA (percentage): 66%

Official Hotel Institute

September 2017

September 2017

High school or equivalent, Hospitality And Environmental Management

Lebanon

Skills

Sales
Expert
Sales
Expert
Customer Service Management
Expert
Customer Service Management
Expert
Hospitality Management
Expert
Hospitality Management
Expert
Internal Audit
Expert
Internal Audit
Expert
Food Safety
Expert
Food Safety
Expert
Hospitality
Expert
Hospitality
Expert
Leadership
Expert
Leadership
Expert
Supervising
Expert
Supervising
Expert
Restaurants Management
Expert
Restaurants Management
Expert
Receptionist
Expert
Receptionist
Expert
Front Office
Intermediate
Front Office
Intermediate
Microsoft Office
Intermediate
Microsoft Office
Intermediate
Photoshop
Intermediate
Photoshop
Intermediate
Teamwork
Expert
Teamwork
Expert
Management
Expert
Management
Expert
Food Service
Expert
Food Service
Expert
Customer Service
Expert
Customer Service
Expert
Team Leadership
Expert
Team Leadership
Expert
Food Safety
Expert
Food Safety
Expert
Restaurants
Expert
Restaurants
Expert
Training
Expert
Training
Expert
Sales
Expert
Sales
Expert
ADAPTABILITY
Intermediate
ADAPTABILITY
Intermediate
AUDITING
Intermediate
AUDITING
Intermediate
CUSTOMER RELATIONSHIP MANAGEMENT
Intermediate
CUSTOMER RELATIONSHIP MANAGEMENT
Intermediate
FOOD SAFETY AND SANITATION
Intermediate
FOOD SAFETY AND SANITATION
Intermediate
HOSPITALITY MANAGEMENT
Intermediate
HOSPITALITY MANAGEMENT
Intermediate
MICROSOFT TEAMS
Intermediate
MICROSOFT TEAMS
Intermediate
OPERATIONAL EFFICIENCY
Intermediate
OPERATIONAL EFFICIENCY
Intermediate
PROCESS IMPROVEMENT
Intermediate
PROCESS IMPROVEMENT
Intermediate
QUALITY CONTROL
Intermediate
QUALITY CONTROL
Intermediate

Social profiles

Languages

English

Expert

Arabic

Native Speaker

French

Native Speaker

German

Native Speaker

Memberships

Lebanese red cross

Health

May 2015

Training and Certifications

Certifications
Multi-Casualty Incident Management (MCI)
First Aid Trainer (GTC & ATC)
Basic Pre-Hospital Care | First Aid & First Responder
Training
اسعاف
الصليب الاحمر اللبناني
May 2015

Hobbies and interests

تصوير
Photoshoot