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Haytham Quntar, Lead - Engagement & Operations

Haytham Quntar

Lead - Engagement & Operations

Blink

Lieu
Jordanie - Amman
Éducation
Master, International Business Economics
Expérience
21 years, 6 Mois

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Expériences professionnelles

Total des années d'expérience :21 years, 6 Mois

Lead - Engagement & Operations à Blink
  • Jordanie - Amman
  • Je travaille ici depuis octobre 2021
Senior Manager - Sales Solutions & Procedures à Royal Jordanian Airlines
  • Jordanie - Amman
  • septembre 2018 à octobre 2021
Senior Manager - Contact Centre à Royal Jordanian Airlines
  • Jordanie - Amman
  • avril 2016 à septembre 2018
Manager Call Centre - Quality Assurance, Performance & Business Processes and Development à Royal Jordanian Airlines
  • Jordanie - Amman
  • décembre 2012 à mars 2016
RHC Communications Department Manager à The Royal Hashemite Court
  • Jordanie - Amman
  • avril 2009 à mars 2012
Line Project Manager / Call Centre Supervisor à Royal Jordanian Airlines
  • Jordanie - Amman
  • septembre 2006 à mars 2009
Outbound Call Centre Supervisor à Network Research & Marketing LTD
  • Royaume Uni - London
  • mars 2002 à septembre 2006

Éducation

Master, International Business Economics
  • à Middlesex University
  • février 2005

Business Economics, Investment & Portfolio analysis, Quantitative Data Analysis, International Corporate Finance, Trade & Globalisation.

Baccalauréat, Business Studies & Marketing
  • à Middlesex University
  • octobre 2003

Strategic Business Environment, Verbal communication for Business, Strategic Marketing, HR, Change Management.

Specialties & Skills

Customer Insight
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Banking Operations
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Loyalty
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Vendor Management
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Project Management
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Ms Office
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Amadeus
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Work force Management (WFM)
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Performance Management & Reporting
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Forecasting & Skill Based Routing
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Quality Assurance
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Team Building / Staff Training / Development
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Customer relations
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Call Centre Outbound & Inbound Management
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SL’s and KPI’s
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Helpdesk Operation
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Productivity / Process improvement
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Strategic Planning
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Outsourcing & Tendering processes
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Process / Policy / Procedure development
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Langues

Anglais
Expert
Arabe
Expert

Formation et Diplômes

Advanced Certification (Formation)
Institut de formation:
Chartered Institute of Marketing
Date de la formation:
September 2003
Test (Formation)
Institut de formation:
Expert Rating
Date de la formation:
October 2008
N/A (Formation)
Institut de formation:
Others Avialable upon Request
Date de la formation:
January 2002
Test (Formation)
Institut de formation:
Expert Rating
Date de la formation:
October 2008
Certification Course and Trainning (Formation)
Institut de formation:
Joint Efferts Group
Date de la formation:
March 2010