Senior Technical Consultant (Pre-Sales)
Elm Company
Total years of experience :22 years, 4 Months
✪ Engages with prospect clients into Q&A workshops addressing their business needs or proposals' feedback, discuss solution, and negotiate arising gaps.
✪ Nurtures solid relationships with prospective and key stakeholders (clients, and partner vendors), to understand each’s objectives and commitments, and propose solutions that address their needs.
✪ Leads daily cross-functional interaction with internal teams (sales, delivery, customer service, and operations) to ensure effective and timely hand-off of projects towards a successful implementation.
✪ Utilizes an in-house proposal management system, online meeting facilities, and filing collaboration tools to log tracking actions, updates, and clients’ follow-ups.
✪ Contributed to securing multi-million SAR sales, and kingdom-wide mega programs and projects.
✪ Skills · Cybersecurity · Hyper-Converged Infrastructure · Pre-sales · Cloud Computing · Data Center · ITIL · Microsoft Azure · APMP
✪ Provided daily support to company clients’ systems (MS Exchange, MS SharePoint, MS CRM, Barracuda email security, and others)
✪ Gathered system requirements to identify and develop solutions, using requirement gathering and communication techniques.
✪ Managed a support ticket queue, logging inquiries, tickets, performing root-cause analysis, and resolving issues onto a ticketing system, complying with the ITSM processes..
✪ Contributed technical knowledge teaming-up, to enhance and develop IT processes, for a smoother, more efficient, and more responsive technical support provision.
✪ Skills: Analytical Skills · Cybersecurity · Data Center · ITIL
✪ Managed internal implementation projects related to infrastructure and service desk (e.g., Backup, UPS, … etc.).
✪ Administered multiple Microsoft technologies (SCDPM, SCVMM, SCOM, SCSM, SCCM, Windows Servers, MS SQL, and MS Exchange).
✪ Provided technical advice, expertise and implementations on Disaster Recovery and business continuity planning.
✪ Managed and delivered system metrics analysis into reports and presented that to management for status, gaps, and proposed operations enhancements for continuous improvement.
✪ Successfully implemented Backup System, Monitoring System, Uninterruptible Power Supply (UPS), E-mail security solution, safeguarding the company against service interruptions.
✪ Skills: Analytical Skills · Cybersecurity · Data Center · ITIL · Team Management
✪ Oversaw several technical areas, switching multiple hats as a product manager, presales engineer, and technical support manager for POS Systems, and systems administrator of the company.
✪ Identified target customer segment, drove product positioning, and formulated market penetration plans.
✪ Planned and successfully delivered proof-of-concepts (POCs) on technologies products.
✪ Developed departmental budget, and managed vendor relations negotiating efficient contracts.
✪ Led successful presales activities and demos across multiple technologies (e.g., Van Sales, POS, and Retail Management System), contributing to the closure of 12+M SAR in revenue.
✪ Skills: Analytical Skills · Pre-sales · Team Management
✪ Reported to CEO and managed a team of 7 associates.
✪ Oversaw several technical areas, switching multiple hats as a product manager, presales engineer, delivery manager, and technical support manager, and systems administrator of the company.
✪ Managed and delivered sold projects to clients, managing project plans, client stakeholders, ensure our projects are delivered on-time, profitable, and of high customer satisfaction.
✪ Analyzed and identified key product and industry solution gaps in view of market trends and addressed them through business development activities.
✪ Planned and successfully delivered proof-of-concepts (POCs) on products and successful product demos, adopting an aggressive 50% annual sales growth, resulted in over 17M SAR annual sales.
✪ Skills: Analytical Skills · Pre-sales · Team Management
Certified: – Nutanix Sales Representative (NCSR) - (2022) – Nutanix Sales Representative - Unified Storage (2022) – Huawei Presales Professional – Storage (2021) – Huawei Presales Professional – Compute (2021) – Huawei Presales Associate (2021) – Microsoft Azure Administrator Associate (2019) – Amazon (AWS) Solutions Architect-Associate (2018) – Nutanix Platform Sales Engineer (2016) – Proposal Management Professional® (2015) – Symantec Technical Specialist - Endpoint Protection (2014) – SSE+ (Symantec Endpoint Protection) (2014) – EPI Data Center Professional (2014) – CIW Security Analyst (2002)
Bachelor of Commerce and Business Administration
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