Haytham Youssef

Developing and delivering all the training courses related to the After sales area helping in the development of all service personnel skills

AGMC, BMW dealer in Dubai, UAE.

Job Title: Service Reception Manager.
Looking after the service reception and complete front staff.
Handling customer complains in a professional way.
The company is one of the well-known worldwide automotive companies.
I'm currently assigned as the Service Reception Manager for the service reception in Dubai branch.
My responsibilities includes: Organizing the whole service process. Responsible for identifying, analysing and providing innovative solutions to solve customer's problems. Ensures work is completed as scheduled.
Giving training for the new staff joining our company. I was also acting as the Body & Paint Centre Manager for our Dubai branch for a year where I handled a whole separate branch alone taking care of the accident business, complete staff, tools, workshop and maintaining a good insurance relationship to increase business.

Jun 09 till Dec 10 Daimler Middle East & Levant FZE.


Job title: Mercedes-Benz Accessories & Collection Specialist.
Looking after the Accessories & Collection business in all Middle East
Region.
The company is one of the well known worldwide automotive companies.
My responsibilities includes: Assisting General Distributors with all Accessories & Collection inquiries. Coordinate regional/market
specific Accessories & collection campaigns.
All A&C product related issues. Visiting dealers on regular bases.
Giving in-house training for new technical products, and accessories.

Oct 06 till May 09 AGMC, BMW dealer in Dubai, UAE.


Job Title: Service Reception Supervisor.
Looking after the service reception and complete front staff.
Handling customer complains in a professional way.
The company is one of the well known worldwide automotive companies.
My responsibilities includes: Organizing the whole reception process. Responsible for identifying, analyzing and providing innovative solutions to solve customer's problems. Ensures work is completed as scheduled.

Dec 03 till Sept 06 AGMC, BMW dealer in Dubai, UAE.


Job Title: Senior Service advisor (Body & paint centre)
Looking after the body & paint workshop including process and staff.
Estimating the required cost for each body job and accident repair and dealing with insurance companies.
Supplying the required body work jobs according to the workshop flow.
Controlling the parts stock level in parts stores.
I use to take care of whole body reception & all customer requirements.

Dec 00 till Nov 03 AL FUTTAIM MOTORS, TOYOTA and LEXUS dealer in UAE.


Job Title: Service advisor (service & body shop reception)
I was responsible for estimating the required cost for all body jobs and accident repairs and dealing with insurance companies.
Supplying the required body work jobs according to the workshop flow.
Looking after customers & receiving their cars for mechanical jobs as well.

Jun 99 till Dec 99 IVECO heavy trucks dealer in CAIRO, EGYPT.


Job Title: Service Engineer.
A company responsible for selling and maintaining heavy duty trucks with all utilities fixed on it example like concrete mixers and pumps.
I was the service engineer of the work shop in which I was responsible for all maintenance work besides feeding the technicians with any needs and coordination between all departments to improve our work.

Jan 98 till May 99 MANTRAC Caterpillar dealer in CAIRO, EGYPT.

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Job Title: Sales Engineer.
A company responsible for selling and maintaining heavy earth moving
equipments and its parts example like Bulldozers, excavators, wheel loaders and other construction machines.
I was responsible for selling spare parts, service contracts and oils and making sure that all deliveries arrives in time to the customer location.
I was doing some visits to customer locations to check the stock
availability of running service items for the machines.
I was responsible as well for ordering the spare parts and insuring that it arrives in time.

Feb 97 till Dec 97 KOMATSU dealer in CAIRO, EGYPT.


Job Title: Sales Engineer.
A company responsible for selling and maintaining heavy earth moving
equipments and its parts example like Bulldozers, excavators, wheel loaders and other construction machines.
I was responsible for selling the units itself and making sure that all deliveries arrive in time to the customer location.
I was doing some regular visits to my customers to update them about our new products and check any new requirements.