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Haythem Bahri, Administrative Assistant

Haythem Bahri

Administrative Assistant·Intedgroup

Tunisia

Master's degree, RISK MANAGEMENT &

Work experience

Total years of experience: 3 years, 1 months

Administrative Assistant

April 2025 - Present

Intedgroup

Ariana, Tunisia

April 2025 - Present

Manage and monitor administrative files and documentation.

Company industry:
Training & Education Center

CUSTOMER SERVICE REPRESENTATIVE

February 2024 - April 2025

OUTSOURCIA

Ariana, Tunisia

February 2024 - April 2025

Receive and process customer service requests and complaints.
complaints.
Record call details and proposed solutions in computerized databases.

Company industry:
Call Centers & Customer Care Outsourcing

ADMINISTRATIVE ASSISTANT

July 2022 - November 2022

LATESYS, GROUPE ADF

Ariana, Tunisia

July 2022 - November 2022

Prepared and reviewed correspondence, invoices, and presentations.
Responded to inquiries by phone and email.
Compiled data and statistics for operational reporting.
Trained employees on office procedures and software tools.
Managed filing systems and invoice allocation processes.

Company industry:
Other Business Support Services

IT ASSISTANT INTERN

February 2022 - May 2022

ASTRÉE ASSURANCE

Ariana, Tunisia

February 2022 - May 2022

Reviewed insurance policy applications.
Conducted risk assessments and vulnerability analyses.
Recommended cybersecurity improvements.
Assisted in implementing information security policies.

Company industry:
Insurance & TPA

Education

Higher School of Commerce of Tunis

July 2022

July 2022

Master's degree, RISK MANAGEMENT &

Tunisia

Higher Institute of Technological Studies

June 2020

June 2020

Bachelor's degree, MICROFINANCE

Tunisia

Lycée

June 2016

June 2016

High school or equivalent, ECONOMICS

Tunisia

Skills

COORDINATING
Intermediate
COORDINATING
Intermediate
CUSTOMER SERVICE
Intermediate
CUSTOMER SERVICE
Intermediate
CUSTOMER RELATIONSHIP MANAGEMENT
Intermediate
CUSTOMER RELATIONSHIP MANAGEMENT
Intermediate
CUSTOMER SERVICE DESK
Intermediate
CUSTOMER SERVICE DESK
Intermediate
ECONOMICS
Intermediate
ECONOMICS
Intermediate
INSURANCE POLICIES
Intermediate
INSURANCE POLICIES
Intermediate
MANAGEMENT
Intermediate
MANAGEMENT
Intermediate
MICROFINANCE
Intermediate
MICROFINANCE
Intermediate
MICROSOFT OFFICE
Intermediate
MICROSOFT OFFICE
Intermediate
PROJECT RISK MANAGEMENT
Intermediate
PROJECT RISK MANAGEMENT
Intermediate

Languages

French
Expert
English
Expert
Arabic
Native Speaker