Concierge cum administratvice Staff
Edarat Hospitality and Leisure Services
Total years of experience :12 years, 7 Months
• Attend to all calls in a professional and courteous manner, ensuring that all messages are taken and given to the concerned people in a timely fashion
• Receive and greet guests to the towers in a friendly and professional manner, determine the nature and purpose of their visit and direct them to their destination
• Ensure that all mail, courier deliveries, and other received items are distributed to the concerned department/ employee/ tenant without delay
• Be responsible for maintaining general office administration in line with the company policy and prepare reports, presentations and other correspondence as directed by the Facility Coordinator and Manager
• Coordinate work, provide information, deal with queries, respond to complaints and resolve concerns
• Ensure the property’s filing system is maintained and includes tenant, service requests and contract files
• Respond to internal and external customer inquiries and complaints by the appropriate timescale in order to meet and exceed customer expectations
• Follow driven and paper based procedures ensuring the necessary follow up administration to any customer interaction is completed satisfactory
• Provide administrative support to ensure that municipal operations are maintained in an effective, up to date and accurate manner. Type correspondence, reports and other documents, open and distribute mail and maintain confidential records and files
• Oversee property’s answering service, ensuring superlative customer service, up to date calling sequence, and accurate contract information
• Process purchase requisitions/ orders within purchasing authority
• Invite, assess, and award/ recommend supplier tenders, bids, quotations, and proposals
• Discover the most profitable suppliers and initiate business partnerships by researching and identifying new products and suppliers
• Establish and negotiate contract terms and conditions, and maintain supplier relationships. Examine and re-evaluate existing contracts
• Perform risk management regarding supply contracts and agreements
• Prepare and maintain purchasing records, reports and price lists
• Work with internal and external stakeholders to determine procurement needs, quality, and delivery requirements
• Assist in the development of specifications for equipment, materials, and services to be purchased, and Collaborate with key persons to ensure the clarity of the specifications and expectations of the company
• Administer contract performance, including delivery, receipt, warranty, damages and insurance
• Track the shipment and deliveries and make sure suppliers deliver on time
• Process payments and invoices
• Comply with and maintain knowledge of applicable rules, legislation, regulations, standards, and best practices
• Responsible for the Standard Operating Procedure of the office
• Inform the cashier regarding the amount of down payment made to the customer and list the same to the application form such as official receipt number, amount paid and date of payment
• Explain to the customer the provision of contract like down payments, MI, due date, and penalty
• Check and sign the account ledger and master list of account if properly posted and done on a daily basis
• Responsible for checking reports of transmittal papers to the accounting office which consist of a series of DCR/ DCD, Official Receipt (OR), inventory of giveaways, status of registration of the accounts
• Inform the management regarding untoward incidents happening at the office from time to time if necessary
• Take charge of the incoming and outgoing stocks
• Perform such other duties as may be required by the superior