Hazel Saba

• Serve as primary liaison between merchandising, e-commerce, and operations teams to maintain accurate product, inventory, and sales data across all channels.
• Maintain and update product listings and stock levels in Microsoft Dynamics, CRM platforms, and Shopify. Manage data entry, documentation, and filing systems to ensure records are accurate and up to date.
• Provide day-to-day administrative support including drafting correspondence, managing schedules and meeting coordination, preparing reports, and handling office documentation.
• Manage customer inquiries, follow-ups, and complaint resolution to sustain service satisfaction and strengthen long-term client relationships.
•Design and maintain Excel-based reports for trackin gsales performance and operational metrics using Pivot Tables and Power Query.
• Onboard and train new team members on internal tools, systems, and administrative workflows, ensuring consistency and operational readiness.

• Validated business records and cross-referenced corporate data across global databases, maintaining high data quality standards for client-facing risk intelligence reports.
• Identified and implemented workflow improvements that increased data validation speed and consistency across the team.
• Automating manual process in excel to track project progress, distribute workloads evenly, and monitor individual and team KPIs.
• Managed administrative documentation, coordinated data distribution, and ensured timely reporting to internal stakeholders.
• Collaborated with partners to process timely updates on mergers, acquisitions, and corporate reorganizations impacting client portfolios.

• Managed office records, performed data entry, and organized departmental
documentation to support daily operations.
• Coordinated internal and external communications, assisted with form
preparation, and delivered professional responses to staff and visitor inquiries.