IT Regional Manager/CIO (Europe, Middle East and Africa) at US Navy
US Naval Medical Research Unit #3 (NAMRU3)
Total years of experience :24 years, 5 Months
IT Regional Manager and Chief Information Officer (CIO) leading NAMRU-3’s IT Program to support the Head Quarter in Sigonella - Italy, Regional Office in Cairo - Egypt and the remote offices and labs in the Middle East and Africa. Supports the operations and the scientific projects in NAMRU-3 and locations spanning over remote and regional labs. NAMRU-3 model changed from a centralized research unit and reference lab to become a regional research office operating over remote/regional labs, managing projects and scientific activities among 5-6 different countries in the Middle East.
Job Duties:
Team and Capacity Building: Building the IT teams and capacity to support Italy, Cairo offices and regional labs in Ghana, Djibouti, Nigeria, Liberia and Jordan with plans to open new projects in other countries within the Middle East and Africa.
IT Strategy: Formulating the IT strategy, support model and the IT team structure.
Business Transformation and Program Management: Leading the change of NAMRU-3's system to be more Hybrid Cloud based system Vs traditional Data center model. Determine and implement all required changes to the IT operations.
Information Assurance and Cyber Security: develop and maintain the organizational cybersecurity program that includes cybersecurity architecture, requirements, objectives and policies, cybersecurity personnel, and cybersecurity processes and procedures.
Budgeting, Contracting and Material Management: Formulate the IT budget, develop IT procurement
standards for hardware and software, manage the financial and material resources allotted to IT. Negotiate with vendors/service providers in Egypt, Italy and other regional offices.
Organizational Communications: leading the IT communications with different US/Non-US agencies. Examples:
-The Defense Health Agency (DHA), West Falls Church, Virginia USA
-The Naval Medical Research Center (NMRC), Bethesda, Maryland USA
-US Naval Air Station (NAS) Sigonella, Italy
-US Embassy, Cairo, Egypt
Managed, planed, and implemented the IT Department day to day operations and led the success of NAMRU3 major projects. Overseeing the generation of maximum profitability and ensuring full IT security levels were met while simultaneously performing safety, quality, cost, and inventory management within operating budget constraints.
Selected to drive strategic vision and to produce strategies to improve the following IT activities:
-Network and Telecommunications Operations
-IT Operational Projects
-Datacenter and Infrastructure Operations
-End User Support
-Security and Information Assurance (IA)
Developed and participated in organizational long term and strategic plans
Successfully led the IT department to achieve organizational goals and objectives.
Created business needs assessment to ensure that networks, servers, internal business applications, and telecommunications capabilities are aligned with operational needs and organizational requirements.
Conducted staff Performance review and implemented techniques to enhance the team skills in order to meet/exceed the targets.
Strengthened the IT operations to meet the Department of Defense (DOD) requirements.
Established disaster recovery and business continuity plans.
Developed budgeting process and developed IT procurement standards and processes, formulated the budget and managed the financial resources allotted to the department.
2006 to 2008 : Online Modern Solutions (OMS) Egypt employee working at NAMRU3 based on Business Process Outsourcing (BPO) agreement
2008: Hired by NAMRU3
Managed the IT infrastructure team and contractors to support NAMRU3 Network, Servers and Telecommunications infrastructure.
Led the IT Infrastructure team to identify/implement new technologies and solutions to improve NAMRU3 infrastructure.
Applied Department Of the Navy (DON) policies, rules and regulations to maintain an adequate infrastructure between NAMRU3 and other U.S. DOD sites.
Provided technical solutions as per the organization's expansion needs.
Adapted a testing schedule for new implementations and updates, overseeing the implementation of new systems, keeping up to date with technical developments.
Established priorities within the system, negotiated and arranged system availability and responded to requirements established by DOD.
Planed, managed, and executed IT projects according to strict deadlines and within budget. This includes acquiring resources and coordinating the efforts of team members and third-party contractors or consultants in order to deliver projects according to plan.
Defined projects scope, goals and deliverables that support business goals in collaboration with stakeholders.
Projects Highlights
NAMRU3’s New Data Center: challenging project that included many details (Floor Space, Ceiling, Electrical and Power Management, Lighting, Cooling system, Fire Protection system, Security system, Network relocation and servers’ relocation). The project was implemented based on the TIA 942 standard with high availability model.
Cisco Voice over IP (VoIP) Implementation: upgrade the MITEL PBX digital system to Cisco Voice over IP (VoIP).
DOD Common Access Card (CAC) Implantation: in adherence to DOD security requirements the Username /Password authentication model was replaced with secure CAC infrastructure.
NAMRU3 Network Upgrade Project: Upgraded NAMRU3 network from obsolete switches running through Cat5 Ethernet to Cisco switches running through Cat6 Ethernet with fiber infrastructure connecting eleven buildings.
Migration of NAMRU3 Domain to DON Domain: NAMRU3 Active directory domain was migrated to join the Department of the Navy active directory and infrastructure. The project involved major network, servers and security upgrades/implementations in adherence to the DOD/DON requirements.
NAMRU3 Servers Upgrade: Upgraded NAMRU3 Servers, operating systems and applications and added new services, storage system, backup solution, redundancy (cluster) technology and sever virtualization
IBM employee working at BP (British Petroleum) Egypt based on a (BPO) agreement.
administered and supported the company IT services such as ISA server, Exchange server, file and print server, SMS and web server(IIS) in windows 2003 active directory domain.
Supported more than 1000 client machines distributed between ten different physical locations.
Effectively coordinated work with Regional and Global teams as required
Designed the company wireless Network
Implemented and managed the company network services (Active Directory, ISA, Exchange, Share Point, DFS, IIS, DNS and DHCP Servers)
Developed and updated security plans for maintaining the company data protected in a reliable secured network.
IBM employee working at BP (British Petroleum) Egypt based on a (BPO) agreement.
The project scope included the upgrade of BP’s system from Windows 2000 servers and Windows 2000 professional clients to Windows 2003 servers and Windows XP clients.
Supported all upgrade related problems.
Recognized for the exceptional performance during project.
Worked with IBM Egypt as MCSE and Security instructor in the post-graduate program that is sponsored by the Egyptian ministry of communications and information technology.
The Information Technology Professional (ITP) Program is a post-graduate, full time, twelve-month, interactive learning experience that includes a three-month work term.
(All program details are listed in the Education section)
Provided basic hardware, software and network support.
- ITP Diploma in the field of IT Solutions (Certified) (http://www.itp.ca ) Training in ITP Program (one year) includes: Information Technology Field • MCSE complete Course • CCNA complete Course • A+ complete Course • UNIX and Linux Administration Fundamentals • Microsoft Applications: Project, Word, PowerPoint, Excel, Access, and Visio • Hardware and Software in a network environment configuration • HTML, Java, Visual Basic concepts • Five IT projects Business Field • Organizational Development & Organizational Behavior • Time Management • Business Writing and Presentation • Project Control, Planning and Execution • Managing and leading Change • Conflict Resolution • Career Planning • Team Building and Communications • Business Problem Solving and Negotiation • Leadership Skills • Extensive experience working in a team-based • Company policies and procedures implementation. • Proficiently chaired company meetings, efficiently trained and directed staff • Two Business projects
