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Hazem Abu Hijleh, Restaurant Consultant

Hazem Abu Hijleh

Restaurant Consultant·Freelancer

Jordan

Diploma, Hotel and Restaurant Management

Work experience

Total years of experience: 28 years, 4 months

Restaurant Consultant

June 2016 - Present

Freelancer

Amman, Jordan

June 2016 - Present

Collaborated successfully with diverse clients: Centro Food Hall, Segafredo Coffee
House, New State Pizza, Raqmu Coffee House, Dar Oun Restaurant, Kalamazoo Grill, Flat
White Coffee Station, Pronto Italian Restaurant, Azka Healthy Desserts, Bayt Sulaiman
Restaurant.
Led menu development for a harmonious blend of creativity and market demand.
Implemented cost-effective strategies for improved efficiency and increased profit
margins.
Conducted market research to identify trends, keeping clients competitive.
Provided hands-on training, enhancing team performance and customer satisfaction.
Tailored solutions by closely understanding clients' brand identity.
Company industry:
Catering, Food Service, & Restaurant
Job role:
Hospitality and Tourism

Managing Partner

April 2010 - January 2016

Kalamazoo Grill and Restaurant

Amman, Jordan

April 2010 - January 2016

Led restaurant operations, overseeing strategic planning, staff management, and
financial oversight.
Introduced effective marketing strategies, boosting customer engagement and
revenue.
Cultivated a positive work environment, enhancing staff morale and productivity.
Established and nurtured strong supplier relationships for high-quality ingredients
and products.
Company industry:
Catering, Food Service, & Restaurant
Job role:
Management

Assistant Executive Director

July 2007 - March 2010

Narconon Drug Rehabilitation Center

Ismailia, Egypt

July 2007 - March 2010

Played a key role in the management and coordination of the rehabilitation center's
daily activities.
Collaborated with the executive team to develop and implement effective
rehabilitation programs.
Coordinated with external stakeholders and government agencies to ensure
compliance with regulations.
Company industry:
Medical Clinic
Job role:
Management

Owner and General Manager

February 2001 - March 2006

Vertigo Restaurant and Pub

Amman, Jordan

February 2001 - March 2006

Founded and managed Vertigo Restaurant & Pub, handling all business operations.
Successfully marketed and provided excellent customer service, making the venue
popular and profitable.
Implemented cost-control measures, leading to increased profitability.
Company industry:
Media Production
Job role:
Management

Restaurant Supervisor & Public Relations

March 2000 - January 2001

Rovers Return Restaurant and Pub

Amman, Jordan

March 2000 - January 2001

Managed daily restaurant operations for customer satisfaction.
Implemented PR strategies for image enhancement and attracting new customers.
Provided leadership and training for improved service quality.
Collaborated with marketing for promotional events and increased brand visibility.
Company industry:
Catering, Food Service, & Restaurant
Job role:
Management

Bartender

February 1999 - January 2000

Rocky Raccoon Restaurant and Pub

Samma, Jordan

February 1999 - January 2000

Making and creating drinks
Ordering bar supplies
Handling the cash and bills
Making payments of restaurant purchases
Company industry:
Catering, Food Service, & Restaurant
Job role:
Customer Service and Call Center

Supervisor

November 1997 - January 1999

Rovers Return Restaurant and Pub

November 1997 - January 1999

Creating customer memberships
Contacting customers to attend special events
Resolving any customer complaints
Attending to all customer needs including reservations, waiting lists and ensuring customer satisfaction
Supervise waiters and assign their tasks
Closing up and preparing the restaurant for the next shift
Job role:
Engineering

Supervisor

June 1997 - October 1997

Tropicana Restaurant and Pub

June 1997 - October 1997

Manage waiters and assign their missions
Listen to and resolve customer complaints and requests
Closing up and preparing the restaurant for the next shift
Job role:
Engineering

Production Assistant

October 1996 - May 1997

Threshold Entertainmen

October 1996 - May 1997

Organizing the tasks of extra crew members
Translating demands of Arab employee’s to the foreign management
Help in scene set preparation
Job role:
Design, Creative, and Arts

Waiter

June 1996 - October 1996

Tropicana Restaurant and Pub

June 1996 - October 1996

Greeting and accommodating customers
Taking orders and upselling products
Receiving and handling bills
Job role:
Customer Service and Call Center

Education

Elite International Academy

February 1998

February 1998

Diploma, Hotel and Restaurant Management

Jordan

View attachment

Islamic Scientific College

July 1995

July 1995

High school or equivalent, High School

Jordan

courses: Elite Food and Beverage College, Diploma
View attachment

Skills

problem solving skills
Expert
problem solving skills
Expert
Hospitality Management
Expert
Hospitality Management
Expert
Planning and Organizational Skills
Expert
Planning and Organizational Skills
Expert
Business Awareness
Expert
Business Awareness
Expert
Teamwork
Expert
Teamwork
Expert
CUSTOMER SATISFACTION
Expert
CUSTOMER SATISFACTION
Expert
EVENT MANAGEMENT
Expert
EVENT MANAGEMENT
Expert
GENERAL MANAGEMENT
Expert
GENERAL MANAGEMENT
Expert
CUSTOMER RELATIONS
Expert
CUSTOMER RELATIONS
Expert
CLOSING
Expert
CLOSING
Expert
DATA ENTRY
Intermediate
DATA ENTRY
Intermediate
NEXT
Expert
NEXT
Expert
RECEIVING
Expert
RECEIVING
Expert
TÉCNICAS DE SUPERVISIÓN
Expert
TÉCNICAS DE SUPERVISIÓN
Expert
MARKETING
Intermediate
MARKETING
Intermediate
Teamwork
Expert
Teamwork
Expert
Business Awareness
Expert
Business Awareness
Expert
Planning and Organizational Skills
Expert
Planning and Organizational Skills
Expert
Hospitality Management
Expert
Hospitality Management
Expert
problem solving skills
Expert
problem solving skills
Expert

Languages

Arabic

Expert

English

Expert

Training and Certifications

Certifications
Project Management
Effective Business Appointments
Training
Ultimate Food and Restaurant Business
Udemy
May 2021
Restaurant Business Plan
Udemy
May 2021
Steak, Burgers and Gravy Workshop
Royal Academy of Culinary Arts

Hobbies and interests

reading and traveling