Hazem Abu Hijleh, Restaurant Consultant

Hazem Abu Hijleh

Restaurant Consultant

Freelancer

Location
Jordan - Amman
Education
Diploma, Hotel and Restaurant Management
Experience
26 years, 3 Months

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Work Experience

Total years of experience :26 years, 3 Months

Restaurant Consultant at Freelancer
  • Jordan - Amman
  • My current job since June 2016

Collaborated successfully with diverse clients: Centro Food Hall, Segafredo Coffee
House, New State Pizza, Raqmu Coffee House, Dar Oun Restaurant, Kalamazoo Grill, Flat
White Coffee Station, Pronto Italian Restaurant, Azka Healthy Desserts, Bayt Sulaiman
Restaurant.
Led menu development for a harmonious blend of creativity and market demand.
Implemented cost-effective strategies for improved efficiency and increased profit
margins.
Conducted market research to identify trends, keeping clients competitive.
Provided hands-on training, enhancing team performance and customer satisfaction.
Tailored solutions by closely understanding clients' brand identity.

Managing Partner at Kalamazoo Grill and Restaurant
  • Jordan - Amman
  • April 2010 to January 2016

Led restaurant operations, overseeing strategic planning, staff management, and
financial oversight.
Introduced effective marketing strategies, boosting customer engagement and
revenue.
Cultivated a positive work environment, enhancing staff morale and productivity.
Established and nurtured strong supplier relationships for high-quality ingredients
and products.

Assistant Executive Director at Narconon Drug Rehabilitation Center
  • Egypt - Ismailia
  • July 2007 to March 2010

Played a key role in the management and coordination of the rehabilitation center's
daily activities.
Collaborated with the executive team to develop and implement effective
rehabilitation programs.
Coordinated with external stakeholders and government agencies to ensure
compliance with regulations.

Owner and General Manager at Vertigo Restaurant and Pub
  • Jordan - Amman
  • February 2001 to March 2006

Founded and managed Vertigo Restaurant & Pub, handling all business operations.
Successfully marketed and provided excellent customer service, making the venue
popular and profitable.
Implemented cost-control measures, leading to increased profitability.

Restaurant Supervisor & Public Relations at Rovers Return Restaurant and Pub
  • Jordan - Amman
  • March 2000 to January 2001

Managed daily restaurant operations for customer satisfaction.
Implemented PR strategies for image enhancement and attracting new customers.
Provided leadership and training for improved service quality.
Collaborated with marketing for promotional events and increased brand visibility.

Bartender at Rocky Raccoon Restaurant and Pub
  • Jordan - Samma
  • February 1999 to January 2000

Making and creating drinks
Ordering bar supplies
Handling the cash and bills
Making payments of restaurant purchases

Supervisor at Rovers Return Restaurant and Pub
  • November 1997 to January 1999

Creating customer memberships
Contacting customers to attend special events
Resolving any customer complaints
Attending to all customer needs including reservations, waiting lists and ensuring customer satisfaction
Supervise waiters and assign their tasks
Closing up and preparing the restaurant for the next shift

Supervisor at Tropicana Restaurant and Pub
  • June 1997 to October 1997

Manage waiters and assign their missions
Listen to and resolve customer complaints and requests
Closing up and preparing the restaurant for the next shift

Production Assistant at Threshold Entertainmen
  • October 1996 to May 1997

Organizing the tasks of extra crew members
Translating demands of Arab employee’s to the foreign management
Help in scene set preparation

Waiter at Tropicana Restaurant and Pub
  • June 1996 to October 1996

Greeting and accommodating customers
Taking orders and upselling products
Receiving and handling bills

Education

Diploma, Hotel and Restaurant Management
  • at Elite International Academy
  • February 1998
High school or equivalent, High School
  • at Islamic Scientific College
  • July 1995

courses: Elite Food and Beverage College, Diploma

Specialties & Skills

Teamwork
Business Awareness
Planning and Organizational Skills
Hospitality Management
problem solving skills
CLOSING
CUSTOMER SATISFACTION
DATA ENTRY
EVENT MANAGEMENT
GENERAL MANAGEMENT
RECEIVING
TÉCNICAS DE SUPERVISIÓN
CUSTOMER RELATIONS
MARKETING

Languages

Arabic
Expert
English
Expert

Training and Certifications

Ultimate Food and Restaurant Business (Training)
Training Institute:
Udemy
Date Attended:
May 2021
Duration:
4 hours
Restaurant Business Plan (Training)
Training Institute:
Udemy
Date Attended:
May 2021
Duration:
37 hours
Project Management (Certificate)
Effective Business Appointments (Certificate)
Steak, Burgers and Gravy Workshop (Training)
Training Institute:
Royal Academy of Culinary Arts

Hobbies

  • reading and traveling