hazem ElMasry

Settlement Supervisor at National Bank of Kuwait

• Egypt - Cairo
• My current job since October 2010

Worked for the following departments:-
Remittances Clerk
ATM settlement Clerk
Cards Settlement Senior Clerk
Cards Settlement Supervisor

Customer Service Agent at Vodafone Ireland

• Egypt - Cairo
• April 2015 to May 2016

Worked as part time employee on a daily basis from 05:00 PM till 11:00 PM - from Monday to Friday.
Afternoon Job

Customer Service Agent at Vodafone Qatar

• Egypt - Cairo
• July 2010 to October 2010

 Provide service to customers via telephone and email
 Respond to all inquiries within service level
 Successfully reorganized call escalation protocol

Customer Service Agent at Vodafone Egypt

• Egypt - Cairo
• August 2008 to July 2010

 Provide service to customers via telephone and email
 Respond to all inquiries within service level
 Successfully reorganized call escalation protocol

Customer Service Agent at CIB

• Egypt - Cairo
• May 2007 to August 2007

Tour Leader at Blessing Travel

• Egypt - Cairo
• May 2005 to August 2006

Managing and organizing tourists program