Warehouse & Logistics Manager
Elsewedy Electrical Solutions
Total years of experience :18 years, 9 Months
Controlling inventory levels by conducting physical counts; reconciling with data
storage system.
* Maintaining physical condition of warehouse by planning and implementing new design
layouts; inspecting equipment; issuing work orders for repair and requisitions for
replacement.
* Maintaining warehouse staff by recruiting, selecting, orienting, and training employees.
* Completing warehouse operational requirements by scheduling and assigning
employees; following up on work results.
* Maintains warehouse staff job results by coaching, counseling, and disciplining
employees; planning, monitoring, and appraising job results.
* Maintaining continues improvement in professional and technical knowledge by
attending educational workshops; reviewing professional publications; establishing
personal networks; participating in professional societies.
* Receiving, warehousing, and distribution operations by initiating, coordinating, and
enforcing program, operational, and personnel policies and procedures.
* Safeguards warehouse operations and contents by establishing and monitoring security
procedures and protocols.
* Contributing to team effort by accomplishing related results as needed.
Achievements:
* Achieving Satisfactory results in external audit for the global market leader in detergents
& Family products and to be the role model for other DCs (Distribution Centers) by
sharing our experience with them.
Sales &
Marketing
Key Accounts
Management
Distribution
requirements
planning
Supply chain
synchronization
Warehousing
and
Inventory
management
Process
improvement
and six
sigma
Team
Building
Transportation,
distribution,
logistics
Dispatching Supply chain
management
Warehouse
management
systems
Execution,
planning,
scheduling
control
* Selling new idea of storage just to match one of biggest retail customer’s requirements to
match their product nature.
* Developing process for one of the biggest retail companies by doubling throughput at the
same operations time.
* Developing storage strategy for better utilization and managing inventory.
Strengthen relationship with customers.
* Following & Enhancing KPIs.
* Investigating customer’s complaints to find root cause & solve the problem and then
implement preventive action for the same process to all customers.
* Liaising with customer for Receiving & Dispatching plans on monthly or quarterly basis.
* Analyze Customer Satisfaction Survey.
Responsible for the operational performance in meeting our customer service
requirement.
* Responsible for the movement and accuracy of all raw materials, work in process and
finished goods inventories, in addition to in-bound and out-bound logistics functions.
* Provide first class customer fulfillment requirements and cost objectives.
* Drive cost reduction and continuous improvement activities to meet cost and service
targets.
* Drive operational efficiency improvements, cost reduction.
* Provide financial and other management score-card metric information to senior
leadership.
* Develop and Implement supply chain, continuous improvement, and distribution /logistics
tools/methodologies in order to help the business deliver results in customer fulfillment,
quality, cost, and inventory management.
* Document and share best practice methods, processes and ideas across the business's
distribution network to drive continuous improvements in all aspects of business
operations.
* Develop and monitor distribution and transportation KPI's.
* Manage the financial alignment for all distribution and transportation related invoices and
process for payment.
* Management of staff resources through good practices, employee appraisal systems,
implementation of compensation and benefit programs, communication systems, and
performance management techniques.
Achievements:
* Create distribution plan for one of the biggest electronics and phones companies to cover
70 Stores within Cairo and 120 Branches in cities.
* Planning & Implement Distribution plan for market leader in Oil & lubricants.
* Enhance Deliveries for one of the biggest retail companies in Market.
* Implement rental model for regular customers.
Enhance sales staff accomplishments and competence by planning delivery of
solutions; answering technical and procedural questions for less experienced team
members; teaching improved processes; mentoring team members.
* Service existing accounts, obtains orders, and establishes new accounts by planning
and organizing daily work schedule to call on existing or potential sales outlets and
other trade factors.
* Adjust content of sales presentations by studying the type of sales trade factor.
* Focus sales efforts by studying existing and potential customers.
* Submit orders by referring to price lists and product literature.
* Keep management informed by submitting activity and results reports, such as daily
call reports, weekly work plans, and monthly and annual territory analyses.
* Monitors competition by gathering current marketplace information on pricing,
products, new products, delivery schedules, merchandising techniques, etc.
* Recommends changes in products, service, and policy by evaluating results and
competitive developments.
* Resolves customer complaints by investigating problems; developing solutions;
preparing reports; making recommendations to management.
* Maintains professional and technical knowledge by attending educational workshops;
reviewing professional publications; establishing personal networks; participating in
professional societies.
* Provides historical records by maintaining records on area and customer sales.
* Contributes to team effort by accomplishing related results as needed.
Achievements:
* Divided Egypt by districts and by sectors to be covered by sales team and increase sales
calls & hit ratio.
* Landed market leader’s customers.
Focusing on growing and developing existing clients, together with generating new
business.
* Write business plans for all current and opportunity tender business.
* Following & Enhancing KPIs.
* Achieving forecasted gross profit for customers.
* Aligning with product managers to provide new solutions and enhance processes.
Achievements:
* Changed export model for one of the biggest customers in FMCGs to achieve savings of
500K USD annually.
* Enhanced KPIs for one of the biggest customers in FMCGs with the same resources.
* Signed new product lines with one of the market leaders in electrical industry.
Maintained long-term, post-sales relationships with existing customers across a wide
selection of companies and industries
* Took full responsibility for managing a growing customer portfolio within the assigned
region
* Provided account leadership for the customer's major company initiatives (This would
include some project management and solutions consulting)
* Act as the liaison between the customer and other departments within Damco such as
Business Development, Product Development and Technical Services
* Pro-actively call all contact levels to ensure their experience with the software matches
their expectations and that they are satisfied with Damco products and services
* Identify and close opportunities for upgrades and growth
* Perform above what is expected to provide exceptional support and service to
customers
* Manage cross-functional Damco project teams, which could consist of project
managers, business analysts, marketing, and support staff
* Maintain current functional and technical knowledge of the entire Damco product line
* Help to document best practices in customer relationship management and in
deploying Damco solutions.
Identifies business opportunities by identifying prospects and evaluating their position
in the industry; researching and analyzing sales options.
* Sells products by establishing contact and developing relationships with prospects;
recommending solutions.
* Maintains relationships with clients by providing support, information, and guidance;
researching and recommending new opportunities; recommending profit and service
improvements.
Identifies business opportunities by identifying prospects and evaluating their position
in the industry; researching and analyzing sales options.
Sells products by establishing contact and developing relationships with prospects;
recommending solutions.
Maintains relationships with clients by providing support, information, and guidance; researching and recommending new opportunities; recommending profit and service improvements.
Sales
Responsible for day to day operations for Customs clearance & bookings for import and export
shipments.
V.Good