Hazem Ismail

Customers System Analyst at Bupa Global - Egypt

• Egypt - Cairo
• My current job since June 2023

● Reviewing suggestions for article improvements
on E-gain system.
● Communicating with different managers about
requested changes and their validity.
● Implementing the desired modifications after
ensuring their efficacy.

SAP HCM/Successfactors Consultant at Digital Business Systems (DBS)

• Egypt - Cairo
• October 2019 to February 2022

● Determining business needs via consultation,
business analysis, and targeted observations and
aligning the workforce with the business strategy
● Deploying SAP solutions and ensuring smooth
system integration.
● Developing & Configuring customized SAP solutions
● Writing testing scripts/programs to enhance
functionalities.
● Providing SAP system support and end-user
training.
● Performing rigorous documentation of SAP
processes and presenting reports.
● Work with other modules’ teams regularly and
handle multiple projects/technical tasks.

SAP REFX Consultant at innovatech

• Egypt - Cairo
• June 2019 to October 2019

SAP YPP Trainee at SAP

• Egypt - Cairo
• November 2018 to February 2019

SAP Young Professionals Program

Professional services Department at eSmartSoft

• Egypt - Cairo
• July 2017 to August 2017

I had a 2 month internship where i was located in the professional services department,
which is in charge of solving customer issues related to programming bugs, analysis,
design, or programming of new requirements.