IT coordinator
Infomineo
مجموع سنوات الخبرة :11 years, 0 أشهر
Providing first and second line support to all staff/equipment.
Resolving problems with the IT systems with the least interruption to business.
Prioritizing issues on a daily basis by the use of Fresh Desk customer support ticketing system.
Assisting with new IT installations and IT support for office/site moves.
Completing IT operations including: basic server administration, asset administration, systems’ backups, end-of-day processing, etc.
Purchasing IT-related equipment.
Providing frequent trainings to the team on various work-related tools that facilitate their job.
Long term projects:
Deploying domain system on all of the company PCs using active directory.
Implementing security system using cameras and fingerprint access control system.
Installing Kaspersky smart security server and monitoring all the PCs in the domain through it.
Backup internet infrastructure project depending on 3G and Wi-Fi technology.
Implementing VOIP phoning system using IP phones and Grand stream IPBX UCM6104.
Reviewing technical papers, reports, proposals, and theses.
Responsible for software licensing and installation in the lab and assessing purchases for needed lab equipment.
Providing researchers with technical support on how to use electronics design software like Cadence and Synopsis.
Resolving problems which may involve research and data collection.
Assuring web-based information is archived for future needs and reference.
,