Business Development Executive
Information Technology Industry Development Agency ITIDA
Total years of experience :29 years, 0 Months
Achievements:
Influenced 80% of the current FDI accounts to sign a 3 years growth commitment expanding their centers operations in Egypt by 3, 500 FTEs.
Successfully contracted new FDI accounts for a 3 years growth commitment establishing/expanding their centers operations in Egypt by 2, 500 FTEs.
Roles and Responsibilities:
Present Egypt’s value proposition at the global BPO/ITO conferences showing Egypt’s competitive advantage as a preferred destination for the off-shoring and outsourcing.
Conduct in depth market and prospects demographic analysis to identify the appropriate engagement models when promoting Egypt as BPO/ITO destination to foreign investors either in the supply markets or in the demand markets.
Drive team’s business development pipeline and proactively approaching new BPO/ITO investors in different markets.
Manage the team end-to-end responsibility of BPO/ITO investor’s business development and account management interactions.
Present investor’s business case to the board and manage contract negotiations with investors
Maintain relationships with sourcing advisors and deal consultants in different markets.
Maintain professional relationships with the key investor decision makers/influencers.
Liaise with infrastructure stakeholders to ensure fulfillment of investor’s needs.
Achievements:
Business Development & Sales
Achieved the company’s sales targets serving several industries in different markets.
Cash flow: More than 95% AR on time collection and less than 1% Churn rate.
Business Consultancy
Successful roll-out a series of BPO projects (1, 000+ FTEs) serving market leaders in different industries: Telco, IT, Healthcare, Training, automotives and retail.
All of the above startups included: floor furnishing, technology deployment, process development, agents hiring and training, and closing the commercial cycle.
New facility development
Full responsibility of $ 2 Million investment in establishment of a state-of-the-art 2, 700m2 new facility in less than six months.
Responsibilities included: Floor layout development, design review, project budgeting, contractors assessment and selection, and project progress follow-up.
Roles and Responsibilities:
Business Development & Sales:
Developing company's strategic business development objectives.
Developing new business process outsourcing BPO engagement models.
Successfully introduced IaaS serving remote client’s callcenter.
Approaching prospect clients in different segments, prepare & conduct sales presentations, understand client's requirements and convert them into service solutions/configurations.
Approaching different markets USA, UK, and GCC.
Executing Sales plans with full sales quota responsibility.
Compiling responses to RFPs and tender documents.
Account management:
Developing business relationships with key accounts.
Developing business relationships with suppliers, technology partners, and landlords.
Negotiating complex contracts with different accounts.
Directing project development/implementation engagement plans.
Monitor running projects' operational progress against SLA targets and organize counter-measures when required.
Achievements:
Launch Mobile Portal in the region (4 countries)
Managed the launch of the mobile portal platform in four countries in Africa and Asia.
Activities included: look-and-feel customization, pricing, VPN and integration points with the GSM operator’s billing, RBT, SMSc, MMSc and WAP Gateways.
Mobile Portal Platform Re-Engineering into a Cloud Platform
Re-engineered MPP’s building components: to be modular and portable, deployed in a highly available model. Added new service offerings for GSM operators’ end customers.
This enriched the platform stability, utilization, services proposition and enhanced customer experience which directly increases revenues.
Increased Mobile Portal revenue 400%
Launched a portfolio of services for different customer segments that leveraged the earned revenue.
Developed a new smart charging technique in the renewable service.
Roles and Responsibilities:
Developing business relationships with GSM operators, content providers and technology partners (VAS).
Developing business relationships with mobile marketing key accounts.
GSM VAS solutions development and successful delivery assurance.
Directing the business development activities in different markets.
Directing product development teams and the Content Management teams.
Responding to RFPs and tender documents.
Breakdown corporate strategic goals into business plans and performance targets.
Ensuring effective management processes are in place at all levels.
Monitoring operational progress against performance targets and organizes counter-measures when required.
Achievements:
Established the business development function.
Increased market share from 15% to 30% in less than 12 months.
Re-positioned prepaid phones concept to minimize the threat posed by the mobile phone industry and call retail services.
Developed a portfolio of new VAS & IVR services like: SMS, e-mail, Ringtones, Logos … etc on the payphones.
Developed credit exchange integration services with GSM operators and banking institutes.
Roles and Responsibilities:
Managing business development activities.
Maintaining relationships with business partners and key accounts.
Strategic marketing planning - defining targeted demography, formulating key marketing messages and competitive positioning, establishing objectives, strategies and measurement criteria.
Developing the annual marketing strategy and execution plans.
Budgeting and financial controlling annual marketing budget of LE 5M.
Essential duties and responsibilities are to support:
•Information Technologies manager
•InfoCenter manager
Managed and developed frame contracts with domestic and international prepaid IC cards manufacturers
Managed and developed frame contracts with international payphone suppliers
Integrated two new payphone types with the existing network.
Consolidated the whole network (four payphone types) billing system and BI reporting portal.
Introduced a portfolio of new VAS & IVR services like: SMS, e-mail, Ringtones, Logos … etc on the payphones.
Strengthened relationships with domestic and international card manufacturers
Introduced a group of new service offering brands
Constructed InfoCenter Team: 2 Supervisors & 4 analysts
Info Center Team responsible for:
Developing Company's reports (BI OLAP cubes, Pivot tables and MSOWC)
Developing the company’s KPIs
Analyzing company's results
Provide business recommendations guidance based on the analysis
Internetworking Systems Senior Technical Support Engineer
* Support/help Sales department in tenders in pre-award phase
* Support/help Design practice and Implementation practice departments in post-award phase
* Full Hardware/Software customer support for every Lucent's INS products (ATM, Frame Relay, DSL, and Dialup)including troubleshooting, root cause tracing ... etc.
Main Achievements :
* Lucent’s DSLAM cards adaptation:
Accomplished a potential hardware revision upgrade for more than 600 DSL circuit back in less than two weeks (half of the planned duration) by leading the technical team (local and USA teams).
This network was in operation and is for one of the potential customers in Egypt. This let the company to recognize a $ 6, 000, 000 of revenue plus a $ 1, 000, 000 cost saving, Cairo. Aug. 2001
Supervise a Team to accomplish:
* Receive network design book and build Office Data Manual for Installation team
* Put Implementation Plans, resources mapping and generate results reports
* Receive and update network As Built Book
Main Achievements:
* Lucet’s ABB for wireless networks:
Built an As Built Book for wireless networks from scratch and Accomplished ABB for more than 30 networks in less than one month, Cairo. Apr. 1999
Supervise and lead the technical team to provide our customers with adaptive turn-key (home/Business) computer solutions including Hardware, Software and piece of furniture
Turn-Key Solution Senior Engineer that is responsible for project's Five phases for all company's products in the field of security systems including:
Burglar alarm, Fire alarm, CCTV, Access Control, Time and attendance, Automatic gates, Central stations, Patrol guard, Spider alert, Cars security systems & Accessories.
Maintenance Engineer at The Egyptian Institute for Accountants & Auditors EIAA (Computer Technology Center CTC)
Responsible for center’s Labs S/W and H/W Maintenance and developing training packages
System Analysis, Data Gathering, prototype & modeling setup, Dbase design and Programming using several languages and tools
MBA, Master’s degree in Marketing
Professional program in PROJECT MANAGEMENT , six courses, 45 hours for each, AUC, Cairo. Jan. 2000 - Jul. 2000
Information Technology Institute ITI, The Cabinet, Information and Decision Support Center IDSC Nine months professional training in a S/W Skills Development Program (SSDP), Accomplished with a graduation project at the end of the period Received intensive courses on S/W development Tools and programming languages The Architecture and design of computer networks, and administering the major Network Operating Systems Relational databases design and different implementation tools in the Client/Server environment Web Publishing technologies and Internet programming languages Received different courses in structured system analysis, problem solving techniques, management, finance and marketing concepts Oct. 1997– Aug. 1998
B.Sc. in Communications and Electronics Engineering , 5 years degree, with “Very Good” project grade, “Good“ Cumulative grade, Faculty of Engineering, Ain Shams University, Cairo. July 1995 Graduation Project : “ Design of a Micro Wave Mixer (as a part of transceiver system) using micro strip technique “
