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Hazem Yasser, ICT Support Specialist

Hazem Yasser

ICT Support Specialist·Talent Blueprint FZ LLC

Saudi Arabia

Bachelor's degree, Electronics And Communication Engineering

Work experience

Total years of experience: 2 years, 11 months

ICT Support Specialist

November 2025 - Present

Talent Blueprint FZ LLC

Jeddah, Saudi Arabia

November 2025 - Present

• Contributed to the success of AFCU23 and ACLE26 as part of the Local Organizing Committee, ensuring seamless ICT operations.
• Delivered Level 1 technical support, enhancing user experience during high-profile international sports events.
• Spearheaded the setup of robust network infrastructure, including structured cabling, routing, switching, and Wi-Fi deployment, ensuring reliable connectivity.
• Collaborated effectively with MOS and field teams to troubleshoot and resolve incidents swiftly, maintaining operational integrity under tight deadlines.
• Conducted preventive maintenance and thorough pre-event system checks, guaranteeing optimal performance and reliability of all ICT systems.
Company industry:
Events Management

Mobile Network Maintenance Engineer

October 2024 - February 2025

OPER8 ICT

Cairo, Egypt

October 2024 - February 2025

• Ensured optimal performance of mobile network infrastructure, achieving high uptime and reliability for users.
• Diagnosed and resolved technical issues, significantly improving signal quality and reducing network congestion.
• Performed comprehensive network health checks and performance audits to maintain system integrity.
• Partnered with telecom operators to facilitate system upgrades and enhancements, driving innovation and efficiency.
• Spearheaded initiatives that improved user experience and increased overall network efficiency, demonstrating a commitment to excellence in service delivery.
Company industry:
Telecommunications
Job role:
Engineering

Light Current Engineer

July 2024 - September 2024

Home Secure

Cairo, Egypt

July 2024 - September 2024

• Supervised the installation and integration of advanced light current systems, enhancing operational efficiency.
• Managed comprehensive testing, commissioning, and maintenance of critical security systems, including CCTV, access control, and fire alarms, ensuring optimal functionality.
• Assisted in the deployment of structured cabling and security systems, contributing to seamless connectivity and communication.
• Conducted daily site inspections, rigorously ensuring compliance with safety standards and regulations, fostering a secure work environment.
• Developed strong problem-solving skills through hands-on experience in troubleshooting and optimizing electronic systems.
• Collaborated with cross-functional teams to deliver projects on time and within budget, showcasing effective teamwork and communication skills.
Company industry:
Private Security Services
Job role:
Engineering

IT Help Desk Support

January 2023 - January 2024

Azraq Advertising and Publicity Company

Mansoura, Egypt

January 2023 - January 2024

• Delivered exceptional technical support to over 20 users, swiftly resolving issues with Windows, MS Office, printers, and internal systems, significantly boosting user productivity.
• Managed Active Directory user accounts, performing password resets and configuring access permissions to maintain secure and efficient user access.
• Executed hardware setup and configuration for new hires, ensuring a seamless onboarding experience and enabling immediate productivity.
• Leveraged ticketing systems to track and prioritize support requests, enhancing response times and user satisfaction.
• Collaborated with cross-functional teams to identify and implement solutions for recurring technical issues, driving continuous improvement in IT support services.
Company industry:
Advertising

IT Help Desk

June 2022 - June 2023

Egyptian Armed Forces

Suez, Egypt

June 2022 - June 2023

• Provided outstanding technical support to a diverse user base, ensuring optimal functionality of PCs, laptops, printers, and network devices.
• Managed Active Directory (AD) accounts and streamlined hardware inventory processes, leading to improved resource management.
• Analyzed and resolved intricate issues involving LAN, internet connectivity, and internal network systems, significantly boosting network reliability.
• Configured and maintained sophisticated electronic systems, including CCTV cameras, enhancing security and surveillance capabilities.
• Collaborated with cross-functional teams to implement IT solutions, demonstrating strong problem-solving skills and technical expertise in electronics and communication engineering.
• Stayed updated with industry trends, continuously enhancing technical knowledge to support evolving IT needs.
Company industry:
Military & Defense
Job role:
Information Technology

Education

Portsaid University, Faculty of Engineering

September 2021

September 2021

Bachelor's degree, Electronics And Communication Engineering

Egypt

Skills

MCSE
Expert
MCSE
Expert
Cloud Computing
Expert
Cloud Computing
Expert
IP Networking
Expert
IP Networking
Expert
IT
Expert
IT
Expert
Customer Service, Complaint Handling
Intermediate
Customer Service, Complaint Handling
Intermediate
Phone & Online Support, Client/Server Models.
Beginner
Phone & Online Support, Client/Server Models.
Beginner
CIVIL ENGINEERING
Intermediate
CIVIL ENGINEERING
Intermediate
AUDITING
Intermediate
AUDITING
Intermediate
COMMISSIONING
Intermediate
COMMISSIONING
Intermediate
COMPLIANCE MANAGEMENT
Intermediate
COMPLIANCE MANAGEMENT
Intermediate
DETAIL ORIENTED
Intermediate
DETAIL ORIENTED
Intermediate
NETWORK TROUBLESHOOTING
Intermediate
NETWORK TROUBLESHOOTING
Intermediate
REPAIRING MANUAL MECHANICAL
Intermediate
REPAIRING MANUAL MECHANICAL
Intermediate
TELECOM INFRASTRUCTURE
Intermediate
TELECOM INFRASTRUCTURE
Intermediate
WAN
Intermediate
WAN
Intermediate
LAN
Intermediate
LAN
Intermediate
INFORMATION TECHNOLOGY
Intermediate
INFORMATION TECHNOLOGY
Intermediate
TECHNICAL ACUMEN
Intermediate
TECHNICAL ACUMEN
Intermediate
TECHNICAL SUPPORT
Intermediate
TECHNICAL SUPPORT
Intermediate
INFORMATION TECHNOLOGY OPERATIONS
Intermediate
INFORMATION TECHNOLOGY OPERATIONS
Intermediate
COMPONENT DESIGN
Intermediate
COMPONENT DESIGN
Intermediate
LOW VOLTAGE
Intermediate
LOW VOLTAGE
Intermediate
FIRE ALARM SYSTEMS
Intermediate
FIRE ALARM SYSTEMS
Intermediate
CLOSED CIRCUIT TELEVISION SYSTEMS CCTV
Intermediate
CLOSED CIRCUIT TELEVISION SYSTEMS CCTV
Intermediate
ACCESS CONTROLS
Intermediate
ACCESS CONTROLS
Intermediate
COMPUTER NETWORKS
Intermediate
COMPUTER NETWORKS
Intermediate
Technical Troubleshooting, Hardware Configuration, Offshore Team Collaboration, Software Installs
Beginner
Technical Troubleshooting, Hardware Configuration, Offshore Team Collaboration, Software Installs
Beginner
LAN Connectivity , Problem Diagnosis.
Intermediate
LAN Connectivity , Problem Diagnosis.
Intermediate
3G WELDING CERTIFICATION
Intermediate
3G WELDING CERTIFICATION
Intermediate
LTE TELECOMMUNICATION
Intermediate
LTE TELECOMMUNICATION
Intermediate
COMPUTER AIDED ENGINEERING CAE
Intermediate
COMPUTER AIDED ENGINEERING CAE
Intermediate
ETHERNET
Intermediate
ETHERNET
Intermediate
INFORMATION AND COMMUNICATIONS TECHNOLOGY
Intermediate
INFORMATION AND COMMUNICATIONS TECHNOLOGY
Intermediate

Languages

Arabic

Native Speaker

English

Intermediate

Training and Certifications

Certifications
Certificate of Completion
Talent Blueprint FZ LLC
Jan 2026
Show credentials
CCNAv7
NTI
May 2024
Show credentials
Light Current, College Training
Fundamentals of
Light Current, College Training
Fundamentals of computing, hardware, and troubleshooting.
Light Current, College Training
CCNAv7
May 2024 - Dec 2030
Show credentials
HCIA Cloud Computing Course
Nov 2021 - Dec 2024
Show credentials
Training
MCSE
Online
Aug 2023
Light Current
Port-Said University
Aug 2020
Mobile Package
Huawei
compTIA A+
Online Course
Jul 2023