Service Manager
Abdul Latif Jameel Motors
Total years of experience :9 years, 10 Months
Manages Service operations in the center in terms of facility, manpower and service marketing to achieve targets in areas of customer satisfaction, customer retention, gross service sales and net profit by adhering to company mission, vision and values and applying the operating standard procedures.
• Responsible for the service center budget achievement.
• Responsible for customer complaints & the offer of solutions.
• Responsible for reception area preparations.
• Responsible for Service Advisors attitude & all other employees in the area.
• Evaluate area staff & develop them by training.
• Responsible for the up-to-date regular jobs & service package pricing files.
• Plan the workshop capacity in collaboration with the workshop manager.
• Responsible for the continuous utilization of workshop rate.
• Advice on the optimal supply of parts & accessories.
• Monitors campaigns for product improvements.
• Supervises all service advisors in term of tasks & duties & assists them in case of any help needed.
• Fully in charge of the implementation of BMW standards & procedures.
• Provides the management on monthly bases with the reception related statistics.
• Assesses goodwill applications from both a professional & technical point of view.
• Responsible for completing & correcting invoices for services
Facilitate the service operations in the center in terms of manpower and facility to achieve the targets in areas of customer satisfaction, customer retention and productivity by adhering to the company's vision, mission and values and applying the standard operation procedures.
- diagnosis unknown faults.
- apply manual roles at workshop.
- work by scan tools.
- connection between customer and workshop.
- give technical advise for the customer.
- improve quality of repair at workshop.
automotive and tractors engineering