حازم دسوقي

Regional Sales Manager in Eastern Region. Responsible for direct and indirect sales

a. Responsible for Marine business in Eastern & Western Region Saudi Arabia, looking after a number of B2B key accounts and dealers
b. In 2016 achieved 25% growth over 2015 by developing Marine sector,
c. Pricing, Forecasting & Solving customer requests and proactively offer ideas and insights to improve the customers’ issues and challenges
d. Work with marketing staff, finance and operations to maintain a customer-focused attitude with a focus on activities that create lifetime customers e.g. marketing campaigns & services, training customers’ staff, and incentives
e. Maintaining and enhancing existing client base through periodic visits and relationship building
f. Closely monitoring competitors’ performance and pricing issues
g. Coordinating UOA (used oil analysis) for Maine customers
h. Ensuring that all account receivables are in order

a. Managing all FWS & IWS (Franchised & Independent workshops) business in Easter Region
b. Grow business FWS sector by signing new customers with sizeable volume.
c. Develop and maintain good working relationships and contacts at the highest levels in the customer organization.
d. Parallel to FWS business, In January 2015 started Marine business in Saudi Arabia Easter Region

1. Assets Management (Equipment with $ 20, 000+ value)
(The purpose of Asset Management is to maintain accurate records of physical assets whose value is $ 20, 000 and above)

a. Yards and Rigs equipment inventory every 6 month
b. Recording of asset movements from location to location
c. Retirement of non-economical to repair and zero value assets and prepare them for sale
d. Creating AFEs (Authorization For Expenditures) & closing AFEs (allocating costs to capital assets)
e. Coordinate with Rig managers to prepare annual budget of capital assets

2. Tubular Management (Drill Pipes, Drill Collars & HW Drill Pipes)

a. Prepare the budget for tubular based on current contracts and historical downgrades
b. Yard tubular count every month (based on type, size, weight, connection & grade)
c. Coordinate with inspection companies to inspect the tubular before they are sent to Rigs
d. Coordinate with Rigs to get their tubular count on monthly basis
e. Report downgraded tubular to management and prepare them for sale
f. Send tubular for repair and coordinate with vendors.

3. Certification Administration

a. Coordinate with manufacturers and vendors to ensure all purchased equipment & tubular are supported by certificates as per the contractor's requirements)
b. Coordinate with workshops and vendors to recertify company equipments
c. Coordinate with Rigs to get their equipment sent for recertification on timely basis and supply them with replacements if needed
d. Keep and maintain good records for all equipment certificates

4. Repair and Return

a. Receive equipment from Rigs for repair and arrange to send them to concerned workshops and vendors
b. Follow up and communicate with vendors to ensure our equipment are repaired and returned on time
c. Keep a good record of the repair history for each equipment

I. Financial Analysis

• Prepare / review bid models.
• Measure performance against bid models.
• Provide financial analysis and decision support to upper management and area personnel as required.

II. Financial Forecasting

• Preparation and review of quarterly financial forecasts and annual budget/plan.
• Provide actual versus forecast variance analysis and explanations.
• Develop enhanced management reporting that will facilitate the review of the financial forecast and improve the usefulness of the information for management in decision making.
• Identify opportunities to improve forecast reliability.


III. Capital Management
• AFE review, submission and closing.
• Measurement and reporting of actuals against capital budget including variance explanation.
• Ad hoc projects as requested.

To lead and work with the team members to achieve set targets, develop sales plans based on team’s segment, competitive environment and marketplace through gaining new business &maintaining customers and To maintain and develop the relationship with customers through being the one-stop-shop contact point & acquiring new customer to achieve business growth

Roles and Responsibilities:
• Manage customer inquiries, problems, requests and suggestions; determines appropriate solutions and/or responses.
• Ensure high levels of customer satisfaction by providing smooth customer service as per agreed service standards
• Negotiate customer claims, initiate billing adjustments
• Develop new customers from both the market and existing customers with business solutions
• Handle and resolve complex customer complaints
• Ensure customer satisfaction
• Understand all aspects of customers’ business needs, network within customer’s organization to explore customers’ needs and business development opportunities
• Promote suitable products /solutions and develop solutions for customers involving business units.
• Work with other business units in Aramex, such as ground operations, cargo operations, etc., to ensure proper service delivery to customers

Main Services:
1- Courier service (International Express Documents & parcels)
2- Domestic service (Domestic documents and parcels)
3- Cargo (Air freight, Sea freight & Land freight)
4- Shop & Ship (online shopping and delivery)
5- Special Services

• Coordinate between projects and Head office.
• Communicate with contractors, subcontractors, suppliers and agents overseas to make sure the work is carried out as agreed on.
• Daily visits to sites and following ups with project managers.
• Assisting and supervising the purchasing team.