Manager CRM Analyst
Cameron Al-Rushaid Middle East Ltd
Total des années d'expérience :12 years, 4 Mois
Solutions-driven CRM Analyst with 6+ years of experience leading cross-functional teams in the
development, documentation and delivery of process innovations driving the attainment of
business goals. Responsible for changes in customer service policies that resulted in an increase
of 30 percent in repeat business. Seek opportunities to transform company practices into fresh,
cost-effective solutions leading to more efficient operations. Can take ownership of projects
from beginning to end, specializing in completeness and accuracy.
Areas of Expertise
Business
Development
International
Marketing
Risk
Management
Data Mining &
Analytics
Development of
New Client
Opportunities
Requirements
Gathering &
Analysis
Trend
identification
Customer
Satisfaction
Market
Segmentation
Analytical Thinking
and Problem
Solving Skills
Teamwork and
Project
Management
Customer Life
Cycle
Management
• Responsible for managing and analyzing the data about customers. The data includes sales records, purchasing history, types of purchase, service history, product inquiries, complaints, exposure and response to marketing campaigns and channel preferences. Analyzing data to spot trends or assess the response to different campaigns. Developing and maintaining commercially productive relationships with both new and old clients. Managing key accounts.
Identify customer needs from customer requests and develop strategies by which to meet
those needs.
Critically evaluate information from multiple sources and clearly indicate quality of final
analysis.
Communicate complex data in comprehensible ways.
Determine, implement and evaluate business metrics to meet ongoing organizational or
customer information needs.
Anticipating project risk and constraints and proactively working on solutions to address the
risk/constraints.
Participating in the sales process through solution development and responses to RFPs.
Managing and mentoring junior analysts, contributing to their technical and career
development.
Developed training classes designed at maintaining strong morale in the customer service
group.
Responsible for gathering CRM information and developing a comprehensive report once a
month for management
Netlink is a premier provider of Information Technology, Business Process Solutions and Supply
Chain with 13 Sales Offices 11 Operational Centres 6 Delivery Centres 3 Data Centres Operations
in 46 countries
Responsibilities:
* Monitor banking activities of the organization.
* Due checking of the vendor bills
* TDS
* Tallying rate with the Agreements
* Keeping Track of all the utility bills like Telephones, electricity, Internet etc
* MIS File preparation
* Entering of the Vendor Bills
* Bank Reconciliations
* Passing of all the Month end Closing Entries
* Depreciation Working & Fixed Asset Register Working
* Audit
Systweak
,
: ( Major:- Finance
Bachelor Of Business Administration : ( Major:- Finance, Minor:- Marketing ) 2008-2011 Barkatullah University─ Bhopal, Madhya Pradesh, India
courses: Professional Courses Primavera P6 Course