Hazmi Jallo

• Curated brand programming across product pillars to enhance experiential value.
• Production management of festivals, events and concerts.
• Enhanced customer experiences by analyzing feedback and implementing targeted improvements.
• Streamlined communication channels for increased efficiency and better overall customer satisfaction.
• Developed comprehensive training programs to ensure team members were well-equipped to handle diverse client
needs.
• Collaborated with cross-functional teams to optimize service offerings and drive growth.

• Acted as brand ambassador to educate candidates on culture, career growth, benefits, and advantages of working
for company.
• Targeted diverse learning modalities in development of new course content and training programs.
• Implemented quality control standards, methods, and procedures to meet compliance requirements.
• Coordinated and oversaw periodic audits to evaluate product quality and safety and address non-conformances.
• Evaluated interactions between associates and customers to assess personnel performance.
• Determined quality department standards, practices, and procedures.

• Enhanced customer satisfaction by monitoring and addressing customer complaints promptly and efficiently.
• Conducted thorough audits to ensure adherence to industry standards and regulatory requirements, maintaining
compliance consistently.
• Facilitated cross-functional team collaboration, ensuring seamless communication between departments regarding
quality matters.
• Increased efficiency of the QMS by regularly reviewing procedures and making updates based on changing business
needs or industry advancements.
• Drove process standardization by creating and implementing SOPs, resulting in increased efficiency and reduced
deviations.
• Handled claims according to internal risk management policies, keeping liability minimized by leveraging expertise
and available tools.

• Managed employee relations, investigating and resolving conflicts to maintain a positive work environment.
• Oversaw payroll functions, ensuring accuracy while maintaining strict confidentiality standards for sensitive employee
information.
• Created a structured internship program, fostering strong relationships with educational institutions and attracting new
talent to the organization.
• Evaluated compensation packages competitively against industry benchmarks to attract top talent while managing
budgetary constraints effectively.
• Facilitated onboarding sessions and on-the-job training for new hires, bolstering employee job position knowledge and
skillset.
• Coordinated immigration process for work visas to support mobility requests for international long-term assignments.