Business Application Manager
American University of beirut
Total years of experience :23 years, 2 Months
• Planning and Leading the Revamp project for Revenue Cycle Management System
• Regression analysis for EPIC Hospital Information system different modules
• RFP Buildup
• RFI Buildup
• Building extensive RCM demo-scripts for vendors evaluation and shortlisting
• Total Revamp of hospital Revenue Cycle Management and Supply management system, managing operational support, maintenance, and development activities for healthcare business applications.
Successfully Planned, commissioned, deployed, went-live full fledged Hospital
Information system (Intersystems TrakCare), with special emphasis on Patient
administration, ADT, Scheduling, Patient Billing, Revenue Cycle, CPOE, EMR,
Clinical Notes Builder, Operating Rooms, Anesthesia, Bed-Side equipment, and
LAB integration.
• Successfully Planned and Implemented SAP Business one ERP with emphasis
on Finance, Supply Chain Management, and integration with Hospital
Information System.
• Championed the new systems to Administrative/Clinical staff and executives.
• Consult with COO/CEO, department managers, and vendor representatives to
exchange information, present new approaches, and to discuss system
enhancements.
• Maintained up to 99% systems uptime through capacity planning and
virtualization
• Directed the focus on high priority projects with new governance
standards/prioritization. Developed SOP's around project portfolio to manage
request process.
• Brought in Application specialists, Network/System administrator aligned with
leadership style enhancing ITIL, Helpdesk, telecom, and architecture team
competencies with better change control and resource management practices.
• Continually Cut the IT spend by 600K AED in the first three years by creating
year-over-year statistics, revising contracts, licensing agreements negotiations,
and by building expense authorization policy
• Initiated IT department changes to break down internal silos, establishing measurable performance goals and annual reviews.
• Successfully Planned and Implemented Oracle E-Business Suite for Gulf-
English School, Al-Takamul school, Electrozan-Sony Retail stores, and Burhan
International for constructions - as part of Al-Wazzan Group.
• Attended sponsor meetings and presented as required to Investigator Meetings,
Kick-off meetings, and weekly teleconferences.
• Monitored vendor UAT processes
• Reviewed vendor contracts and vendor system specifications to ensure system
and systems sponsor requirements are met.
• Coordinated with cross functional groups to ensure sponsor requirements
regarding system and data integrations are achievable and within specified
timelines
• Proactively identified possible vendor issues and negotiates issue resolution
activities, ensuring sponsor is notified
• Ensured applicable out of scope vendor activities are approved up front by the
sponsor/vendor via a contract modification
• Provided technological guidance within organizations.
• Planned and Implemented Tier-3 data center saving 30% of CAPEX, and more
than 17% in OPEX with consolidation of non-redundant Server Rooms.
• Had a leadership role in Migrating to SaaS, trimming the IT spend by 12%.
• Increased responsiveness and adherence to SLA terms with revitalized Help
Desk operations, using ITIL standards and escalation models.
• Lead the creation of sales and marketing support applications that significantly
contributed in revenue, and supplied voice-of the customer perspective to
functional requirements and design sessions.
• Cut support calls volume by 47% by implementing online Help Desk web portal.
• Designed, established, and maintained a network infrastructure for local and
wide area connectivity and remote access across Al-Wazzan Group companies
and subsidiaries.
• Established and directed the strategic goals, policies, and procedures for the
information technology department across Al-Wazzan Group companies and
subsidiaries.
550 Bed Healthcare compound including residential buildings.
• Data Center Design
• Plan, Design, and Write specification document for Network infrastructure and Network Security infrastructure
Write specification document for :
• IPTV system
• IP telephony system
• CCTV system
• Access Control System
• Queuing and Master Clock System
• Nurse Call System
Developed Systems integration profile for ROP systems.
Project: University of Dammam Hospital, Dammam, KSA
550 Bed Teaching Hospital
• Gathering requirements and Building RFP for HIS/ERP
• Data Center Design (Power, UPS, Cooling, Humidity, space, etc.)
Network infrastructure(passive and active components) planning
Network Security infrastructure (web filtering, firewall, email filtering) planning
Data links Design (with other sites, call center, ISP’s, MOC)
Storage infrastructure (storage, backup, Disaster recovery) design
• Data center infrastructure and components design
Build specification documents for various multimedia systems: (IPTV-
teleconference - advertising - digital signage/guidance- isolation room
intercoms- baby cameras)
Build specification documents for physical security systems: Access control (
CCTV- access control(door, gate, lockers, etc..) - RF locator(for new born
babies and staff))
• Build specification documents for Queuing and IP clock systems
500 Bed University Hospital
• Gathering requirements and Building RFP for HIS/ERP
• Data Center Design (Power, UPS, Cooling, Humidity, space, etc.)
• Network infrastructure(passive and active components) planning
• Network Security infrastructure (web filtering, firewall, email filtering) planning
• Operational policies and procedures
• Rose through operations, software solutions, and leadership roles taking on vendor negotiations, cost control, and infrastructure build-outs. Implemented a web-based service model, designed server hardware platforms, SAN, NAS, Switching, Firewalls, Performance Testing, LAN/WAN, VPN, and MPLS technologies.
• Successfully Planned and Implemented GE-centricity (General Electric) Hospital Information System (Patient administration, ADT, Scheduling, Patient Billing, Revenue Cycle, CPOE, EMR, Clinical Notes Builder, Operating Rooms, Anesthesia, and LAB/ERP integration)
• Led complex technology upgrades and operations improvements, adding multisystem dashboard/information- sharing capabilities.
• Improved patient-service experience by implementing advanced integrated VoIP Call-center solution, providing case tracking and auto-notifications.
• Took an instrumental role in defining and developing patient referral portal that increased client retention (Patient).
• Developed and administrated "Enterprise Security Program", implementing DLP (Data Leak Prevention) Solution for protection of corporate data.
• Managed 7*24*365 data center operations and support.
• Lead Tier one HIS & ERP project implementation.
• Consulted with end users to identify key requirements, defined project scope, developed a project plan and schedule supervised internal teams on projects.
• Collaborated with end users, third-party software partners and internal teams to develop and launch product enhancements.
• Acted as an escalation point for change requests and end users concerns, and worked closely with department team leads to prioritize issues and coordinate troubleshooting efforts.
• Conducted resource planning, and tracking costs to ensure adherence to budgetary limitations.
• Managed configuration of products prior to release, and ensured milestones were met according to schedule Facilitated weekly project meetings of teams in offices.
• Coordinated on-site training, data conversion, and testing
• Implemented HIS modules for Major clients in Gulf region (Qatar petroleum clinics - Danata Airways - Sultan Qabus University Hospital)
• Streamlined IT logistics and operations.
• Diagnosed problems with hardware and operating systems
• Migrated legacy servers to new data architecture
• Maintained databases of over 620K patients
• Managed sub-project for lean training for end-users and IT application specialists.
• Owned forecasts of units/hours (resources), actual units/hours efficiency analysis
Installed, configured, and upgraded operating systems.
• planned and installed hardware and software interfaces
• Prepared detailed flow charts and diagrams outlining systems capabilities and processes.
• Recorded and maintained hardware and software inventories, site and/or server licensing, and user access and security.
• Worked as a team member with other technical staff, such as networking to ensure connectivity and compatibility between systems.
• Wrote and maintained system documentation.
• Maintained confidentiality with regard to the information being processed, stored or accessed by the network.
• Documented system problems and resolutions for future reference.
• Wrote and maintained scripts to perform backup and restore databases.
• Maintained database consistency and integrity validations.
• Transferred and migrated data into the databases.
• Monitored sizes of the databases.
Developed modules: Morbidity-mortality system - Service requisition system - Pharmacy profile system - Infection control system - Diet system - Electronic medical record system with archiving solutions - Lab system with reporting tools to providers and patients - ER system - Inpatient-outpatient admission and bed management system - Inpatient / outpatient billing system - Insurance and claim management for multiple payers - Post billing system - Inventory system -Purchasing system - Fixed assets management - Accounting, personnel
management and payroll - Lab/HIS integration - RIS/HIS integration - HIS/ERP
integration