Heba Alhaddad

Manager- SME Relationship (Tele),Sales at Bupa arabia

• Saudi Arabia - Jeddah
• My current job since September 2013

RelationShip Sr.Officer Telesales at BUPA Arabia Healthcare

• Saudi Arabia - Jeddah
• My current job since June 2007

.Building, maintaining and enhancing relationship with clients to develop long term satisfaction
Meet weekly sales calls and complete reporting in a timely manner
Handle customer needs with reliability and be responsive in providing prompt service
Manage and Monitor Loss Ratio during the year by monitoring FUR (Frequent user report) and MIS (Management information system) and raise alerts to clients
Propose (different possible solutions) (product change) that can offer price relief to clients and improve value proposition
Analyses and understand commercial and technical results to negotiate with clients price increase Provide accurate reports and forecasts on activity and sales performance as and when required by management.
Deliver the necessary training to the team and assists with recruitment training the newcomers.
Ensure premiums are collected and support collection team in communication with clients.
Telesales Consultant Leading the small telesales team 5-7 agents and make sure they keep high performance within the department KPI’s.
- selling the medical insurance policy for SME’s and Saudi families over the phone, maintain and build long term mutually beneficial relation with all BUPA existing and new clients, creates and maintains a working environment which motivate the team and ensure the retention of the best performers.

Secretary / front desk part time at Office of Najiah Abdullatif Jamil

• Saudi Arabia - Jeddah
• June 2005 to July 2007

Handling all incoming calls receiving all the customers and visitors, suppliers, keeping schedules of appointment, flight reservations and tickets for the executives assisting visiting guests or delegates with their hotels reservation airport pick up, assisting in arranging for seminars or lectures hotel

Consumer relation services at napco

• Saudi Arabia - Jeddah
• March 2006 to July 2007

-Negotiation and Mange the participation of Feminine Napkins Brands In relevant Marketing activates and organizing consumer targeted activates (Consumer, Incentives sampling.)
-Preparation for the business plan monthly / yearly. . Handling the school and hospitals programs starting from getting the governmental approval to conduct this activity, visiting them and prepared the personation and lecture for educational campaign the objective is brand awareness with sampling activates and survey for all.