هبة الخليل

• Customised customer experiences to build brand loyalty.
• Developed excellent working knowledge of industry trends and
improvements in processes.
• Improved customer satisfaction by 20% through customized service
strategies
• Managed team of 120+ call center agents
• Handled 2100+ customer calls daily

قد عملت في مجال خدمة العملاء ككل خمس سنوات وفي المجال الإداري سنتان ونصف في شركتي.
بدأت بموظفة خدمة عملاء ثم إدارية شؤون المرضى وصولا إلى مديرة مركز الاتصال.

• Explored and created new ways to resolve problems with processes,
technology or team members to improve overall efficiency.
• Actively listened to customers to fully understand requests and
address concerns.
• Prepared timely and accurate financial reporting and analysis.

• Spoke to customers in multiple languages to resolve problems and
answer questions.
• Resolved customer queries and problems using effective
communication and providing step-by-step solutions.