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هبة الخليل, Call Centre Manager

هبة الخليل

Call Centre Manager·Delta Medical Laboratories

Saudi Arabia

Bachelor's degree, Public Health

Work experience

Total years of experience: 5 years, 0 months

Call Centre Manager

January 2024 - Present

Delta Medical Laboratories

Riyadh, Saudi Arabia

January 2024 - Present

• Customised customer experiences to build brand loyalty.
• Developed excellent working knowledge of industry trends and
improvements in processes.
• Improved customer satisfaction by 20% through customized service
strategies
• Managed team of 120+ call center agents
• Handled 2100+ customer calls daily
Company industry:
Other Healthcare Services
Job role:
Customer Service and Call Center

مديرة مركز الاتصال

June 2021 - February 2026

مختبرات دلتا الطبية

Riyadh, Saudi Arabia

June 2021 - February 2026

قد عملت في مجال خدمة العملاء ككل خمس سنوات وفي المجال الإداري سنتان ونصف في شركتي.
بدأت بموظفة خدمة عملاء ثم إدارية شؤون المرضى وصولا إلى مديرة مركز الاتصال.
Company industry:
Medical Clinic

Patient Care Manager

January 2022 - December 2024

Delta Medical Laboratories

Riyadh, Saudi Arabia

January 2022 - December 2024

• Explored and created new ways to resolve problems with processes,
technology or team members to improve overall efficiency.
• Actively listened to customers to fully understand requests and
address concerns.
• Prepared timely and accurate financial reporting and analysis.
Company industry:
Other Healthcare Services
Job role:
Medical, Healthcare, and Nursing

Call Centre Agent

June 2021 - December 2021

Delta Medical Laboratories

Riyadh, Saudi Arabia

June 2021 - December 2021

• Spoke to customers in multiple languages to resolve problems and
answer questions.
• Resolved customer queries and problems using effective
communication and providing step-by-step solutions.
Company industry:
Other Healthcare Services
Job role:
Customer Service and Call Center

Education

Saudi Electronic University

June 2027

June 2027

Bachelor's degree, Public Health

Saudi Arabia

الجامعة السعودية الإلكترونية

June 2027

June 2027

Bachelor's degree, صحة عامة

Saudi Arabia

الجامعة السعودية الإلكترونية

June 2027

June 2027

Bachelor's degree, صحة عامة

Saudi Arabia

الجامعة السعودية الإلكترونية

June 2027

June 2027

Bachelor's degree, صحة عامة

Saudi Arabia

Skills

CAREGIVING
Intermediate
CAREGIVING
Intermediate
COMMUNICATIONS
Intermediate
COMMUNICATIONS
Intermediate
BRAND LOYALTY
Intermediate
BRAND LOYALTY
Intermediate
CUSTOMER RELATIONSHIP MANAGEMENT
Intermediate
CUSTOMER RELATIONSHIP MANAGEMENT
Intermediate
CUSTOMER SERVICE
Intermediate
CUSTOMER SERVICE
Intermediate
DATA MANAGEMENT
Intermediate
DATA MANAGEMENT
Intermediate
LEADERSHIP
Intermediate
LEADERSHIP
Intermediate
MARKETING
Intermediate
MARKETING
Intermediate
PUBLIC SPEAKING
Intermediate
PUBLIC SPEAKING
Intermediate
SELF DISCIPLINE
Intermediate
SELF DISCIPLINE
Intermediate

Languages

English
Expert

Training and Certifications

Certifications
Strategic planning
Delta medical laboratory Show credentials
Training diploma in artificial intelligence and digital transformation
Training
تطوع صحي في مستشفى
مستشفى الملك فيصل للعلوم والأبحاث Show credentials
دورة في الذكاء الاصطناعي في المجال الإداري
الصرح للتدريب في مجال التطوير المهني Show credentials

Hobbies

  • situations
  • health services.