Sales And Customer Service
Tata Consultancy Services
Total years of experience :9 years, 0 Months
Responding to customer inquiries: Answering customer questions and addressing their concerns through various channels, such as email, phone, or chat. Providing product or service information: Providing customers with accurate and detailed information about products or services offered by the company. Processing orders and returns: Handling customer orders, processing payments, and managing returns or exchanges. Resolving customer complaints: Working to resolve customer complaints and issues in a timely and effective manner. Updating customer accounts: Maintaining customer accounts and updating information as needed. Collaborating with other departments: Working with other departments, such as sales or marketing, to ensure a positive customer experience. Maintaining customer satisfaction: Ensuring that customers are satisfied with their experience and taking steps to address any issues or concerns. Tracking customer feedback: Monitoring customer feedback and identifying areas for improvement in the company's products, services, or processes.Main tasks typically include: Responding to customer inquiries: Answering customer questions and addressing their concerns through various channels, such as email, phone, or chat. Providing product or service information: Providing customers with accurate and detailed information about products or services offered by the company. Processing orders and returns: Handling customer orders, processing payments, and managing returns or exchanges. Resolving customer complaints: Working to resolve customer complaints and issues in a timely and effective manner. Updating customer accounts: Maintaining customer accounts and updating information as needed. Collaborating with other departments: Working with other departments, such as sales or marketing, to ensure a positive customer experience. Maintaining customer satisfaction: Ensuring that customers are satisfied with their experience and taking steps to address any issues or concerns. Tracking customer feedback: Monitoring customer feedback and identifying areas for improvement in the company's products, services, or processes.
Data Analysis and online content moderator in Arabic and English languages.
Content moderation/review work
Review content categorized as abuse (sensitive text and images) by users
Review and take action on content that violates policies including copyright/pirated content
Help users to reset their password or suspend/unsuspend their accounts
Review user accounts to verify their identity and take action
Judge/decide on content by referring to client policy/guidelines
Respond back to users with necessary actions that must be taken to correct contentData Analysis and online content moderator in Arabic and English languages. Content moderation/review work Review content categorized as abuse (sensitive text and images) by users Review and take action on content that violates policies including copyright/pirated content Help users to reset their password or suspend/unsuspend their accounts Review user accounts to verify their identity and take action Judge/decide on content by referring to client policy/guidelines Respond back to users with necessary actions that must be taken to correct content
Skills: Customer Success · Interpersonal communication · Decision making · Critical thinking
Manag bookings & customer inquries with calls, chat and email .
advise passengers about thier booking and resolve any check in issues .
New booking and collect payment if any upgrade or extra added services .
call back customers to resolve booking matters.
pick up transfers line manager calls and escalated matters via calls, chat or email.Manag bookings & customer inquries with calls, chat and email . advise passengers about thier booking and resolve any check in issues . New booking and collect payment if any upgrade or extra added services . call back customers to resolve booking matters. pick up transfers line manager calls and escalated matters via calls, chat or email.
Skills: Sales Effectiveness · Customer Success · Interpersonal communication · Decision making
ccount manager for SMS & Marketing major cloud communications Solutions Provider in KSA.
represent the company solutions to all prospects, leads, existing clients, and generate leads.
accounts managing and creating quotations, negotiation, and closing. all sales cycle. manage and coach inside sales team, lead generation team.
Web Platform for cloud communication and Integrated SMS SOLUTIONS & Voice calls.
API Messaging, Notifications.
www.unifonic.com
ksa market
targering retail and hospitality industries Managing a portfolio of accounts. Dealing with all aspects of a campaign.Using an existing network of industry contacts to generate new business.Leading and training other members of the account team.Managing the work of account executives.Leading project management activity.Ensuring necessary actions are undertaken by the account team.Building a 'territory'.Achieving sales targets
Delivering sales presentations to high-level executives.Attending client meetings.Maintaining and expanding relationships with existing clients.Completing administrative work, as required.
Marketing & Sales in Saudi Arabia for POS systems, Mitel.com partner in jeddah (IP Phones ) .
Promote TNT services to meet sales targets and generate revenue.
respond to customer needs and requirements with the appropriate TNT service.
maintain a high-level of customer service with existing customers and leverages relationships to expand business.
enable revenue growth,
constantly uncover opportunities for new business by utilizing networks and exploring sales leads.
collaborate with Operations teams to maximize sales and revenue growth.
MBA
Business Administration
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