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Heba Alkordi, Administrator Officer

Heba Alkordi

Administrator Officer·Souq.com

United Arab Emirates

High school or equivalent, Za

Work experience

Total years of experience: 1 years, 10 months

Administrator Officer

December 2014 - December 2014

Souq.com

United Arab Emirates

December 2014 - December 2014

Preparing all admin office requirements.
 Answering calls and transferring it to the concern department/staff.
 Preparing the meeting room and make it ready.
 Coordinating for reserving the meeting room once needed.
 Assist all staff for the admin requirements.
 Coordination with HR department for the staff documents.
 Plan the yearly leave for the staff.
 Follow up emails, faxes, meetings, calls.
 Booking tickets for new staff or doctors - if required.
* Sukar &
Company industry:
Internet & E-commerce
Job role:
Administration

Call Center Agent

June 2011 - August 2011

Dubai properties Group

United Arab Emirates

June 2011 - August 2011

Use call center technique
 Obtain client information by answering telephone calls.
 Inform clients by explaining procedures, answering
questions, and providing information.
 Send and receive emails.
 Manage large amounts of inbound and outbound calls in a timely
manner.
 Make outbound calls to confirm customer’s details.
 Identify customers’ needs, clarify information, research every issue
and provide solutions and/or alternatives.
Company industry:
Real Estate
Job role:
Customer Service and Call Center

Data Entry Agent

December 2010 - June 2011

Emirates Secretarial Service

United Arab Emirates

December 2010 - June 2011

Interviewing customers and submitting UAE identity
applications.
 Enters customer and account data by inputting alphabetic and
numeric information on keyboard or optical scanner according to
screen format.
 Maintains data entry requirements by following data program
techniques and procedures.
 Verify data by comparing it to source documents.
 Perform regular backups to ensure data preservation.
Company industry:
Administration Support Services
Job role:
Customer Service and Call Center

Call Center Agent

October 2009 - September 2010

Pan Arab Research Center

United Arab Emirates

October 2009 - September 2010

Use call center technique.
 Make outbound calls to fill out a questionnaire.
 Follow communication “scripts” when handling different topics
 Build sustainable relationships and engage customers by taking the
extra mile.
 Keep records of all conversations in our call center database in a
comprehensible way.
Company industry:
Marketing
Job role:
Customer Service and Call Center

Teacher assistant

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-

Assist children individually or in small groups
 Assist in bus loading and unloading.
 Observe students’ performance.
 Take class attendance.
 Conduct demonstrations to teach such skills as sports, and dancing.
Job role:
Teaching and Academics

Education

Islamic University of Gaz

January 2016

January 2016

High school or equivalent, Za

United Arab Emirates

Islamic University of Gaz

January 2016

January 2016

Bachelor's degree, Za

United Arab Emirates

courses: COMPUTER SKILLS * ICDL certification

Skills

CALL CENTER

Expert

CUSTOMER RELATIONS

Expert

DATABASE ADMINISTRATION

Intermediate

FAX

Expert

HUMAN RESOURCES

Expert

MEETING FACILITATION

Expert

MICROSOFT OFFICE

Expert

SEMINARS

Expert

SHELL SCRIPTING

Intermediate

TELEPHONE SKILLS

Expert

Languages

Arabic

Expert

English

Expert