Heba Allah Saleh

• Visiting the governmental and semi-governmental properties to know their needs in training, coaching and managerial consultancies to provide it
• Register as vendor, build a long term relationship with them and follow up
• Present exclusive training programs and coaching sessions (one to one and group sessions)

• Visiting the customers and build a long term relationship with them (individuals & corporate customers)
• Calculate volume & items and make the prices depends on calculation and distance
• Explain our services to the customer in all fields (Domestic/international moving, storage, installation..Etc)
• Make the contracts with customers within domestic and storage services with saving man hour rate
• Follow with the customer before, within & after the services to make sure everything is going on the best way
• Handling the customers if there is any complaints or negative feedback and maximize the level of satisfaction
• Constantly communication with other departments especially operation, transportation and financial to make sure they are following my instructions

Elite account manager 2016:2017

• Overseeing the accounts of the most important clients and build a strong relationship.
• targeted toward existing and new markets in Canal governorates.
• Convince the suspend customer to pay their bills
• Managing and motivating sales team.
• increasing company profits in market share.
• Making the contracts and achieving the target of lines and churn.
• Advising customers to get a better rate plan or services.
• Handling and resolving customer complaints.
• Making the Marketing strategy plan to overachieve my target and help my team to achieve area target.
• Writing daily reports for the area manager .
Account manager 2015:2016
• Generate new corporate leads and tenders.
• Set up new customer accounts.
• Achieving and exceed my target of lines.
• Adding new services such as mobile and internet services.
• Advising customers to buy the better product in the best time.
• Make the follow up with my customers and handle any complain.

Designer and Maker of handmade accessories
• Design & create new forms with inspiration
• participate in exhibitions & help the customers to choose the best design for their personalities & gifts
• marketing the products with my network (word mouth, online, face to face, adv.…etc.)
• My collection always has the variety elegancy, fashionable, stylish, classical...etc.

Customer Service
• I Made a New Customer Service System in the Company
• Provide all customer’s needs and make them feel like at home in a comfortable state
• Contact them to celebrate any personal event, send flowers & chocolate.
• Solving customer’s complaints and make sure they are satisfied
• Build customer data base and contact them constantly to keep them posted with new offers.
• During the period of my work in the company, I worked on maximizing the percentage of customer satisfaction with developing the performance of customer service.
• Describing the details of our services and how it can change the customer’s personal & professional life
Marketing and PR
• Doing the E-Marketing and Telemarketing to all events and courses and participate in Marketing strategy
• Scheduling and organize courses & events with instructors and customers, ensuring the availability of all training needs before and during sessions & get the feedback after the event & their expectations.
• Taking the role of PR in any big conferences or event, cooperate with the companies and governmental organization to appear the event in a perfect way.

Consultant Beauty Marketer
• Doing the marketing & sales of the company's products
• Help the ladies in cosmetics choices appropriate to each one of them depending on skin type and age.
• Membership Action for new members & make training on “ how to sell and market the products”
• Communicate with my team to find out the latest offers and order monthly target.
• Make a free event every month “how to take care of your skin with free gifts”.

• Participate in Marketing strategy and how to achieve the target of the month
• persuade people with offers of advertising in the magazine of the company
• brain storming for campaign & think out of the box
• make a big campaign like “lawenha” in Port Said Government Adv., video clip, color events…etc.
• the collection of funds for the propaganda